what is call routing in call center

Call Routing

Call routing is the foundation of providing an excellent customer service experience and maintaining...

January 24, 2023
agent doing outbound calls

Outbound Call

Outbound calling is an important part of a company’s marketing and sales strategy that can help in...

January 23, 2023
call center agent receiving inbound calls

Inbound Call

Handling inbound calls from existing or potential customers is the primary function of inbound call ...

January 20, 2023