Improving Agent Efficiency, One Call at a Time
How VoiceSpin helped All New Investments Ltd. increase
ROI by improving agent workflow
Quality Insurance agency
- Number of employees: 150
- Number of agents in one shift: 20
- How long is the client in business: 6 years
- What are the main goals for the department: Telemeeting for the Insurance agents
- What are the overall business goals: increasing client base for the company
Amount of meetings increased by 52% (for every sales agent in average)
Agents use their time more effectively by 84%
Amount of leads being contacted during 1 shift increased by up to 180%
Business Overview
Q: How did VoiceSpin help achieve/meet that goal?
A: By making my agents working environment easy and Intuitive.
Q: What were the challenges the client was experiencing before using VoiceSpin?
A: Agents had Long paperwork time, as a result of working with multiple communication and insurance systems.
Business Overview
Q: What did VoiceSpin have that other service providers did not have?
A: Best of breed development power and a “Let’s do” approach regarding Integrating my systems with theirs.
Q: How did VoiceSpin work with the client? Is there a specific service that VS provided that helped the most ?
A: By Integrating my systems with a robust omni channel agent panel, my agent can address leads from multiple touch points, which are all integrated to my Insurance systems, creating the most optimized workflow for my agents.
Q: How did the client benefit from using VoiceSpin?
A: Improved agent working environment reduced the overall CPA (cost per lead).
Business Overview
Q: What did VoiceSpin have that other service providers did not have?
A: Best of breed development power and a “Let’s do” approach regarding Integrating my systems with theirs.
Q: How did VoiceSpin work with the client? Is there a specific service that VS provided that helped the most ?
A: By Integrating my systems with a robust omni channel agent panel, my agent can address leads from multiple touch points, which are all integrated to my Insurance systems, creating the most optimized workflow for my agents.
Q: How did the client benefit from using VoiceSpin?
A: Improved agent working environment reduced the overall CPA (cost per lead).
The Result
Together with VoiceSpin, the answer rate in our call center increased and following that, our sales increased by 125% for every sales agent. By adding automatic local presence with VoiceSpin when calling worldwide the spam rate went down and we were able to reach more potential clients.
The VoiceSpin solution gave the sales agents the chance they needed. Once they got the prospects on the phone,
the rest was easy:
Amount of meetings increased by 52%
(for every sales agent in average)
Agents use their time more effectively by
84%
Amount of leads being contacted during 1 shift increased by
up to 180%
