Omnichannel Communication Platform for Contact Centers
Expand your marketing outreach with ChatSpin, optimize your sales cycles, and support your customers across email, WhatsApp, Facebook Messenger, and other instant messaging apps and social media channels – all from a single business messaging platform.
Streamline All Communications in a Multichannel Contact Center
Unify all your customer communications across the entire customer lifecycle and manage them from a single dashboard. Connect with more potential or existing customers on their preferred channels and store each and every piece of communication in your CRM.
Instant messaging apps combine more than 5 billion active monthly users
Automated Workflows
Full Integration
Complete Visibility
Users
People
All-in-one Customer Messaging Platform
One business text messaging platform to manage all your WhatsApp messages, and emails. No more switching between tools and channels.
Store All Conversations in One Place
Get a holistic view of all your interactions with each contact – every single instant message and email is combined into one thread.
Custom inboxes and pre-built automated workflows make it even easier to manage all your communications from a single platform.
Get Your Bulk Messages Delivered
Instantly reach out to leads, prospects, or customers with your marketing promotions, newsletters, critical updates, or announcements.
Whatever message you want to get across to your audience – get it personalized and efficiently delivered on their preferred channels.
Optimize Your Sales Cycle through Automation
Automate and optimize your sales pipeline through smart lead distribution and qualification and routing leads to the right sales teams.
Create intelligent, customized workflows and sales sequences to empower engagement and drive conversational sales.
Keep Tabs on Your Reports and Analytics
Easily monitor your agents’ performance and workload through real-time reports with complete visibility into critical metrics and team activity.
See the long-view perspective on key data and the overall performance of your omnichannel messaging platform.
Messaging Features
SMS-Merge
Customized Caller ID
CLI Routing
Scheduled
Messaging
Staggered
Send
Real-time
Messaging
Fully Integrated
Fully Traceable
Tracking
and
Analytics
Multi Language
Personalized
Messaging Capabilities
Try ChatSpin Messaging
Platform for Business Today!
- Improve engagement through conversational intelligence
- Reach out to more leads and customers to boost conversions
- Take your contact center performance to a whole new level
