Put your customers in control of how they interact with your business with a single omnichannel contact center platform that seamlessly unifies multiple communication channels under one roof.
CONTACT SALES
Bring multiple channels together into a single omnichannel communication platform and allow your customers to reach out through email, live chat, Facebook, Instagram, WhatsApp, or other Instant Messaging apps while centralizing all communications in a unified inbox.
Empower your customer service team to deliver a consistent customer experience across all touchpoints regardless of the channels customers use. With a full view of each customer’s journey with your brand, your reps can better personalize each interaction.
Integrate an AI chatbot and train it on your internal knowledge sources to deliver quick and efficient support around the clock, even when your reps aren’t available. Let the chatbot handle basic requests and enable a seamless transition from chatbot to agent for more complex inquiries.
Automate multiple actions to reduce manual effort for your team and streamline customer interactions. Route inbound contacts to the right teams, label conversations, send automated CSAT surveys, and set up ongoing or one-off campaigns for proactive engagement.
Organize your contacts, store conversations from all integrated channels in one place, and label interactions for easier reference, prioritization, and search.
Leverage the AI agent assistant to generate reply suggestions, speed up your responses, and support customers on the go, making your reps more efficient than ever.
Capture key insights of every conversation with AI-generated summaries. Assess the quality of interactions without having to read the entire dialogue.
Add private notes to conversations to ensure your team members have more context for future interactions and foster better team collaboration.
Stay informed on how your omnichannel contact center is performing. Track conversations across channels, FCR rates, Average Resolution Times, CSAT scores, and more.
Enable your customer support reps to interact with your customers and prospects in their preferred language with the Google Translate integration.
Handle voice interactions with cloud-based VoIP call center software. Optimize inbound call management and secure high FCR rates with IVR, custom call routing, in-queue callbacks, and dozens more features.
Empower your sales reps to make hundreds of outbound calls with an AI predictive dialer. Ensure leads are connected to the best-suited sales reps to maximize conversions with intelligent lead scoring.
Automate call quality monitoring with AI call summaries and custom metrics, prevent compliance issues with keyword detection, and track customer sentiment across voice interactions.
Still switching between multiple channels and platforms to handle customer interactions? You don’t have to anymore! With AI Messaging, your team can conveniently manage customer communications across channels from a single omnichannel inbox. Book a demo call now to see how it works.
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