Omnichannel Contact Center Software for Healthcare
Streamline patient engagement and let your patients connect with you on their preferred channels while getting a personalized experience each and every time. VoiceSpin’s cloud-based VoIP contact center software for the healthcare industry makes that happen.
Healthcare Contact Center Software for a Seamless Patient Experience
Omnichannel experiences are becoming increasingly important for patients, and healthcare providers must live up to their expectations. Deliver effective communication and superior experience for your healthcare consumers and manage all inbound and outbound interactions from a unified omnichannel contact center platform.
data privacy, and security
In the healthcare and medical industry, data privacy and security is key. That’s why we are 100 percent committed to meeting all the security and compliance standards, ensuring your healthcare contact center is HIPAA and GDPR-compliant while your patients’ data is safe and secure.
Support your clients across various channels, including phone, email, chat, social media, and Instant Messaging apps. Enable them to schedule appointments and get the information they need through the channels of their choice.
Improve patient experience
Utilize intelligent call routing and Interactive Voice Response (IVR) to connect callers to the relevant departments and care team members, with inbound call queues and queue callbacks adding to the enhanced patient experience and satisfaction.
Use automated text messages
for proactive outreach
Reach out to your patients proactively through automated, personalized text messages with appointment confirmations, reminders, special offers, and anything in between, driving better engagement and loyalty.
Integrate VoiceSpin’s healthcare contact center with your in-house or third-party CRM system to sync all data and keep track of each patient’s journey. Arm your care team members with quick access to patient information to deliver contextual, personalized interactions.
Powerful hospital call center software features
Improve your patient care with medical call center software
Give your teams the tools they need to provide personalized support throughout the patient journey, engage on multiple channels, and build long-term patient relationships and loyalty. Book a 30-minute demo now to see VoiceSpin’s cloud omnichannel contact center software in action. Learn how our contact center solutions can help propel your healthcare business ahead of the competition.