AI Call Answering
Service for the
Always-on Support
No more missed calls and lost opportunities. VoiceSpin’s AI phone answering solution can handle your incoming calls 24/7, book and reschedule appointments, and answer questions just like a real human agent.
CONTACT SALES
Never Miss a Single Phone Call with an AI Call Answering Service for Business
Be Available Around the Clock Without Ever Putting Anyone on Hold
Having to interact with robotic phone menus – or worse – being put on hold is frustrating. Improve customer experience by ensuring your customers receive immediate responses no matter when they call you, including during after-hours, weekends, or holidays.
Let Your Customers Schedule or Reschedule Appointments Independently
Our AI answering service integrates with your calendar software, so your customers can schedule, reschedule, or cancel appointments whenever it’s convenient for them – without having to interact with your human reps.
Capture Leads and Automate Your Inbound Lead Qualification Process
Capture your inbound leads and instantly qualify them based on your specific qualification criteria, automating and optimizing the entire process and making sure your sales reps only focus on the most promising opportunities.
Save Your Human Agents Hours of Time Every Single Day
Let the AI answer customer calls, respond to the most common questions, provide information about your services, and schedule appointments – all while saving your human reps hours of time and freeing them up to focus on higher-value tasks.
Manage High Call Volumes in a Cost-effective Way
An AI answering service can handle dozens or hundreds of simultaneous interactions, so you can easily manage high volumes of inbound phone calls in a cost-effective way without having to hire additional human receptionists as your business scales.
Seamlessly Hand off Conversations to Human
Agents with Full Context
Intelligently escalate calls to human agents while providing a brief contextual summary of the conversation to ensure your reps can immediately understand the customer's needs and pick up right where the AI call answering assistant left off without repetition or delays.
Get an AI Call Answering Assistant
That Fits Your Specific Business Needs
Retrieves Data from Your Knowledge Sources
Train your AI answering bot on your data with Retrieval-Augmented Generation (RAG). Easily import knowledge from your internal data sources to ensure it provides the most accurate responses.
Integrates with Your Back-end Systems
Integrate your AI call answering agent with your CRM and other back-end systems so it can perform various actions like taking orders, tracking deliveries, managing bookings, checking balances, etc.
Supports Hundreds of Languages and Dialects
Interact with your customers and prospects in their preferred language. Your AI call answering assistant can support hundreds of languages so you can handle global call center operations effortlessly.
Enables Natural, Human-like Conversations
Choose from a library of natural-sounding AI voices, customize the agent’s tone and personality to align with your brand, or even set background noises for a more realistic experience.
AI Call Answering Service Built for Your Industry
SaaS
Real Estate
Retail & E-commerce
Travel & Hospitality
Education
Finance
Insurance
Legal Services
Supplement an AI Phone Answering Service
with Other Contact Center Solutions
IVR and Call Routing
Ensure your inbound callers are always routed to the right destination each and every time whenever support from a real human agent is required.
AI Predictive Dialer
Empower your sales reps with an AI predictive dialer that intelligently scores leads and connects them to the best-suited sales reps to help you maximize conversions.
AI Speech Analytics
Monitor 100% of your inbound and outbound calls automatically. VoiceSpin’s AI speech analyzer evaluates the quality of interactions based on your specific metrics.
AI Messaging
Unify multiple digital communication channels in a single platform and deliver a seamless omnichannel experience regardless of the channels customers use.
AI Chatbot
Set up an AI chatbot that answers FAQs, provides information, and handles issues to support customers and prospects who prefer texting over calling.
CRM Integrations
VoiceSpin’s contact center solutions integrate with the world’s leading CRM systems, helpdesk software, and other third-party apps to automate your team’s workflows.
Let an AI Virtual Receptionist Answer Your Customer Calls Like a Pro
Built on advanced LLMs and trained on your internal knowledge sources, an AI phone agent can automate your operations and improve the experience for both your customers and your human reps. Book a demo call now to see how it can serve your specific business needs.
CONTACT SALESFrequently asked questions
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What is an AI call answering service?
An AI call answering service is a technology solution that uses Artificial Intelligence to automatically answer inbound calls for a business. Otherwise known as an AI call answering bot, it can handle customer interactions independently, answer the most common questions, provide contextually relevant information, schedule appointments, collect basic information from callers, and qualify inbound leads – all without involving your human reps and interacting with your callers in a natural, conversational way. -
How does an AI phone answering service work?
There’s an array of technologies behind an AI phone answering solution, including Automatic Speech Recognition (ASR), Natural Language Processing (NLP), and Conversational AI, to name just a few. They enable an AI phone answering system or an AI voice agent to understand and accurately interpret human speech and respond to callers in a way a human agent would.
The best part is that thanks to Machine Learning (ML) algorithms, these systems can learn from past interactions and the feedback they receive to improve the accuracy and relevance of responses over time. In addition, some systems have multilingual capabilities and can support callers in multiple languages. -
What are the top use cases for AI call answering services?
Here are the most typical use cases for AI call answering services across industries:- Healthcare providers (patient appointment scheduling, prescription refill requests)
- Real estate agencies (scheduling property viewings, screening potential buyers)
- Legal offices (scheduling consultations, basic legal information requests)
- Hospitality industry (reservation management, room service orders)
- Retail and e-commerce (product availability checks, order tracking, return processing)
- Financial services (balance inquiries, payment processing, appointment scheduling)
- Service-based businesses (basic inquiries, service quotes, booking appointments)
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What are the benefits of implementing an AI phone answering service?
First and foremost, having an AI phone answering system to handle your inbound phone calls 24/7 means that your customers can get immediate answers to their questions without being put on hold whenever they call you. That helps you improve customer experience and increase customer satisfaction. Secondly, since these systems can handle multiple calls simultaneously, you can easily manage call volume fluctuations without having to hire additional staff. On top of that, as your human reps don’t have to answer repetitive questions and manage customer appointments, they get much more time to focus on higher-value tasks.
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