Inbound Call Center Software for Customer Service Excellence

Manage your inbound calls like a pro with VoiceSpin. Enjoy impeccable call quality, coverage in 160+ countries, advanced call-handling features, integrations with 50+ CRM systems, and much more.

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Deliver the Level of Customer Service
Customers Have Come to Expect

Connect Customers to the Best-
suited Agents, Every Time

Leverage Automatic Call Distribution, customize your call routing rules, build inbound call flows, and set up multi-level IVR trees to ensure your customers are automatically routed to the best-fitting agents and get the service tailored to their specific needs.

Inbound call center features
Queue callbacks feature

Reduce Your Call Abandonment
Rate with Queue Callbacks

According to research, over 60% of customers prefer a callback as a better alternative to waiting on hold. Reduce customer frustration with queue callbacks, minimize your Call Abandonment Rate, and improve CX and CSAT scores while reducing your overall support costs at the same time.

Monitor Performance and Get
New Reps up to Speed Faster

Always stay on top of your call center performance and better inform your decision-making with out-of-the-box and custom reports and real-time dashboards. Get your new hires up to speed faster and enhance your onboarding and coaching with call whispering.

Call center performance monitoring
CRM integration with VoiceSpin’s call center

Get More Context on Every Call
with CRM Integrations

Instantly know who’s on the other side of the line even before an agent picks up the call with screen pop-ups, enabled by CRM integrations. With rich customer insights at hand, enable your reps to deliver more contextual and personalized interactions and resolve issues faster.

Key Inbound Call Center Software
Features for 5-Star Support

International Numbers

Get local international numbers from 160+ countries and let your global customers connect with your support team no matter the distance and location.

Best Call Quality

With 100% of the infrastructure based on the public cloud, VoiceSpin delivers the highest-quality communications and allows for instant scalability.

Call Routing

Route incoming calls to the agents most suited to handle their requests, increase your First Call Resolution rate, improve CX, and boost customer satisfaction.

Interactive Voice Response

Set up IVR menus and reduce unnecessary call transfers. Ensure customers always reach the most appropriate team or agent every time they call you.

Call Queuing

Streamline your inbound call handling with call queuing. Avoid dropped calls when all of your reps are busy by enabling callers to request a callback.

Call Recording

Get an in-depth look into how your agents interact with customers. Refer to call recordings at any time later for QA, legal compliance, and training purposes.

Real-time Monitoring

Listen in on calls as they are happening and gain a deeper insight into your support team’s biggest strengths and weaknesses to refine your coaching.

Reporting & Analytics

Keep an eye on team and individual performance metrics with real-time and historical reports and make more data-driven decisions about improvements.

CRM Integrations

Integrate VoiceSpin with 50+ leading CRM systems and enable agents with access to caller information and all the context they need to handle calls effectively.

Connects to the
Leading CRM Systems

Your team’s calling activity is automatically logged and synced into your CRM to reduce manual input.

Integrated with Zoho CRM Integrated with Salesforce Integrated with Hubspot Integrated with Pipedrive
Integrated with Zendesk Integrated with Keap CRM Integrated with Insightly Integrated with Zapier

Discover More VoiceSpin

Call center managing software

Outbound Call

Run efficient outbound calling campaigns with AI auto dialer software, improve Call Answer Rates, and get your leads connected to the right sales reps to maximize your conversions.

ai speech analyzer

AI Speech

Gain much deeper insights into every interaction, assess agent performance, identify training opportunities, and prevent compliance issues with keyword spotting and real-time alerts.

Omnichannel contact center software

Omnichannel Contact Center

Integrate multiple channels (including email, live chat, social media, WhatsApp, and Telegram) into a single platform and engage with your customers wherever they are.

Empower Your Support Team with a Feature-Packed Inbound Call Center Solution

Get your customer support team equipped for success with VoiceSpin inbound call center software, packed with just the right amount of features to provide an outstanding customer experience.


Frequently asked questions

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