Manage your inbound calls like a pro with VoiceSpin. Enjoy impeccable call quality, coverage in 160+ countries, advanced call-handling features, integrations with 50+ CRM systems, and much more.
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Leverage Automatic Call Distribution, customize your call routing rules, build inbound call flows, and set up multi-level IVR trees to ensure your customers are automatically routed to the best-fitting agents and get the service tailored to their specific needs.
According to research, over 60% of customers prefer a callback as a better alternative to waiting on hold. Reduce customer frustration with queue callbacks, minimize your Call Abandonment Rate, and improve CX and CSAT scores while reducing your overall support costs at the same time.
Always stay on top of your call center performance and better inform your decision-making with out-of-the-box and custom reports and real-time dashboards. Get your new hires up to speed faster and enhance your onboarding and coaching with call whispering.
Instantly know who’s on the other side of the line even before an agent picks up the call with screen pop-ups, enabled by CRM integrations. With rich customer insights at hand, enable your reps to deliver more contextual and personalized interactions and resolve issues faster.
Get local international numbers from 160+ countries and let your global customers connect with your support team no matter the distance and location.
With 100% of the infrastructure based on the public cloud, VoiceSpin delivers the highest-quality communications and allows for instant scalability.
Route incoming calls to the agents most suited to handle their requests, increase your First Call Resolution rate, improve CX, and boost customer satisfaction.
Set up IVR menus and reduce unnecessary call transfers. Ensure customers always reach the most appropriate team or agent every time they call you.
Streamline your inbound call handling with call queuing. Avoid dropped calls when all of your reps are busy by enabling callers to request a callback.
Get an in-depth look into how your agents interact with customers. Refer to call recordings at any time later for QA, legal compliance, and training purposes.
Listen in on calls as they are happening and gain a deeper insight into your support team’s biggest strengths and weaknesses to refine your coaching.
Keep an eye on team and individual performance metrics with real-time and historical reports and make more data-driven decisions about improvements.
Integrate VoiceSpin with 50+ leading CRM systems and enable agents with access to caller information and all the context they need to handle calls effectively.
Your team’s calling activity is automatically logged and synced into your CRM to reduce manual input.
Run efficient outbound calling campaigns with AI auto dialer software, improve Call Answer Rates, and get your leads connected to the right sales reps to maximize your conversions.
Gain much deeper insights into every interaction, assess agent performance, identify training opportunities, and prevent compliance issues with keyword spotting and real-time alerts.
Integrate multiple channels (including email, live chat, social media, WhatsApp, and Telegram) into a single platform and engage with your customers wherever they are.
Get your customer support team equipped for success with VoiceSpin inbound call center software, packed with just the right amount of features to provide an outstanding customer experience.
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