Call Center Software for Small Businesses That Want to Grow and Succeed
Empower your team with a feature-rich cloud-based call center solution, boost agent productivity, and scale your call center operations in a matter of clicks as your small business grows.
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Give Your Small Business a Competitive
Advantage with VoiceSpin Call Center Software
Get an Enterprise-grade Call Center Solution for Your Small Business Needs
Get a cloud-based call center software solution for small businesses with enterprise-grade security, uptime, and reliability. Enable your team to make and receive calls from anywhere and stay connected with your customers or prospects even while on the go with our mobile app.
Enhance Your Business Communications with Robust VoIP Telephony Features
Equip your agents with all the tools they’d ever need to handle inbound and outbound customer interactions efficiently. Call routing, IVR, call queueing, auto dialing, call recording, real-time call monitoring, custom reporting and analytics, and SMS text messaging are just a few core features to mention.
Scale Your Operations Almost Instantly as Your Small Business Grows
Secure your future business growth with a modern and scalable call center solution. VoiceSpin’s entirely cloud-based infrastructure ensures you can add new agents and numbers and scale your call center operations almost immediately as your small business expands.
Seamlessly Integrate with the Business Systems You Already Use
Connect VoiceSpin with your CRM, helpdesk, or other business-critical apps you already use, automatically sync call activities and data across systems, and ensure your team always has a 360-degree view of every customer to deliver the level of personalization customers have come to expect from businesses.
Get Assistance Whenever You Need it with our 24/7 Customer Support
Need troubleshooting with technical issues? Looking for answers to billing questions? With a commitment to serving customers round the clock, our 24/7 customer support is just a call or chat away, helping your business make the most out of our call center software solutions from day one.
Integrates with Your Favorite CRM System
Automatically log all calls in your CRM. VoiceSpin integrates with 50+ popular CRM and helpdesk systems, including HubSpot, Zoho, Salesforce, Zendesk, and dozens more.
Call Center Software Features to Help You
Improve Every Aspect of Your Small Business
Local DID Numbers
Get local international DID numbers from 160+ countries to establish a local presence for your business and enjoy some of the most affordable rates on international calls.
Call Routing
Set custom call routing rules to ensure your incoming callers are always routed to the most relevant department or group of agents and reduce unnecessary call transfers.
Interactive Voice Response
Set up your IVR menus, streamline your inbound call handling, and ensure your customers always get the service tailored to their specific needs, improving your FCR rates.
Call Queueing
Handle any call volume with call queue management features. Enable your callers to request a queue callback instead of having to wait on hold and reduce the number of abandoned calls.
AI Auto Dialer
Equip your outbound sales team with an AI auto dialing solution that intelligently scores leads and connects them to the best-suited sales reps, helping you drive better sales conversions.
Call Recording
Record calls automatically or on demand, securely store call recordings in the cloud with unlimited storage, and leverage call recordings for compliance, QA, and team performance assessment.
Call Monitoring
Witness firsthand how your agents interact with customers with real-time call monitoring or join in on active calls and secretly guide newly hired reps to accelerate onboarding.
Reporting and Analytics
Make more informed, data-driven decisions with in-depth reporting and analytics. Track your most critical metrics and KPIs to assess the overall health of your call center.
SMS Text Messaging
Reach your customers or prospects directly on their mobile devices with SMS text messaging. Customize and schedule bulk SMS campaigns to instantly boost engagement.
Looking for Affordable Call Center
Solutions for Your Small Business?
VoiceSpin Might be Just What You Need
With a cloud-based setup, no expensive hardware or IT expertise required, and some of the best rates on international calls, VoiceSpin call center software makes an excellent choice for small businesses like yours. Book a demo call now to find out whether it’s the right fit for your needs.
BOOK A DEMOFrequently asked questions
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Do small businesses need call center software?
While the majority of call center software solutions may seem tailored specifically for large enterprises, many call center solutions are also adaptable to small businesses. So, why would your small business need call center software?
Firstly, with features like ACD, skill-based routing, IVR, and call queue management, you’ll be able to effectively handle any call volume even with limited resources, ensuring your callers always reach the right destination. That can ultimately help you improve FCR rates and customer satisfaction, enabling you to provide efficient customer service and giving your small business a competitive edge. And secondly, with cloud-based call center software, you can enable your call center agents to work from anywhere as long as they have a reliable internet connection. This flexibility is particularly valuable for small businesses with distributed teams. -
What are the benefits of using call center software for small businesses?
Efficient inbound call management: Call routing, auto attendant, Interactive Voice Response, call queueing, and queue callbacks are some of the key features of call center software solutions that can help your small business handle customer calls efficiently, streamlining your call center services and improving your service quality.
More personalized interactions: Many call center software solutions for small businesses integrate with CRM systems. That can provide your agents with a full view of each customer, including their previous interactions, purchase history, and preferences, enabling your team to deliver more personalized customer experiences.
Increased team productivity: Automatic Call Distribution, auto dialing, screen pop-ups, and workflow automation are some of the features of call center software solutions that can improve your agents’ productivity, ensuring they can handle inbound and outbound customer communications more efficiently, even though your team is small. -
What are the best call center solutions for small business?
While there are numerous contact center solutions for small businesses out there in the market, the best call center software for your small business needs is the one that not only delivers a set of features you’re looking for but can also scale and adapt to your future needs as your business grows. E.g., VoiceSpin enables you to scale your operations quickly and effortlessly whenever demand increases, so you don’t have to change your service provider as your business expands, making it a great solution for small call centers. -
How to choose the right call center software for my small business?
The ultimate choice will depend on the features that are critical for your small business, your budget, and the provider’s scalability. With VoiceSpin, you can get local DID numbers and handle customer communications in over 160 countries, leverage both basic and advanced inbound call management features to deliver excellent customer service, and empower your sales team with an AI-driven auto dialing solution to help them maximize conversions.
On top of that, VoiceSpin’s call center platform integrates with 50+ leading CRM systems and business apps – while robust reporting and analytics capabilities provide you with better visibility into your call center performance, helping you better guide your decision making.
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