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Contact Center AI Software

Leverage Artificial Intelligence and automation to deliver service excellence, drive better sales conversions, and improve your operational efficiency with AI contact center solutions powered by VoiceSpin.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP
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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Enhance Your Contact Center
with AI-driven Solutions

Maximize Your Sales Conversions with AI Predictive Dialer

Equip your sales team with an AI predictive dialer and improve the efficiency of your outbound calling efforts. Driven by AI and machine learning, the dialer intelligently connects prospects to the best-suited sales reps based on the probability of making a successful sale to boost your conversions.

Contact center software interface with a AI predictive dialing feature activated on a desktop screen, alongside a mobile device showing agent details, auto-answer toggle, and the current dialer campaign for new customers.
A conversation interface with an AI chatbot greeting a customer and providing information on a return policy, demonstrating the customer support interaction via text.

Enable Efficient Customer Self-Service with AI Chatbots

Gartner predicts that by 2027, chatbots will become the primary customer service channel for nearly a quarter of organizations. Let your customers resolve issues on their own with AI chatbots that are available 24/7 and reduce agent workload while allowing your reps to focus on more complex issues.

Gain Deeper Insights into Customer Calls with AI Speech Analyzer

Automate call quality assurance with AI speech analytics, transcribe calls, and generate AI call summaries based on your custom requirements. Track specific keywords to prevent costly non-compliance issues, measure customer sentiment, and uncover improvement opportunities.

A playback interface for a customer service call with an AI Summary box detailing the customer issue, agent response, customer satisfaction, and call closure.
A customer support chat with AI-generated reply suggestions, offering polite greetings and assistance to the customer's inquiry.

Empower Agents to Serve Customers Faster with AI Agent Assist

Supercharge your team and improve agent experience with AI agent assist that provides automated real-time recommendations in every conversation, helping your reps resolve issues faster and more efficiently. Speed up handle times, increase your FCR rates, and improve customer satisfaction.

Integrate Your Contact
Center with the Leading
CRM Systems

VoiceSpin integrates with popular CRMs like Zoho, Salesforce, HubSpot, and dozens more. Your team’s calling
activity will be automatically logged and synced into your CRM to reduce manual input.

Integrated with Zoho CRM Integrated with Salesforce Integrated with Hubspot Integrated with Pipedrive
Integrated with Zendesk Integrated with Keap CRM Integrated with Insightly Integrated with Zapier
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Improve Your Contact Center
Performance with These Core Features

Call Routing and IVR

Set up your custom call routing rules and IVR menus to ensure incoming calls are routed to the most relevant reps, ensuring quick and efficient issue resolutions.

Call Recording

Record calls automatically or on demand for QA, compliance, or agent training and store call recordings for as long as you need with unlimited cloud storage.

Real-time Monitoring

Monitor calls in real time to assess your team performance, spot knowledge gaps, and identify improvement opportunities with live call monitoring.

Reporting and Analytics

Stay on top of your contact center operations by tracking your vital metrics and KPIs through pre-build or custom reports and make more data-informed decisions.

Auto Dialing

Automate the process of making outbound calls with an auto dialer that supports multiple dialing modes to optimize the efficiency of your outbound calling campaigns.

CRM Integrations

Give your reps more context in every call by integrating your contact center with your CRM system and enable more personalized customer interactions.

Take the Most out of AI to Drive Your Contact Center Transformation

Take advantage of AI and automation solutions to improve the experience for both your customers and your contact center agents with VoiceSpin’s contact center AI platform. Deliver a better customer experience and unleash your sales team’s potential. Book a demo call now to learn more about VoiceSpin’s AI capabilities for contact centers.

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Frequently asked questions

  • What are the common applications of contact center AI?

    Contact center AI software solutions can be used in different ways in contact centers. Firstly, AI-powered chatbots can enable efficient self-service support and help you handle customer inquiries 24/7 without involving human agents. Secondly, AI agent assist tools can improve agent performance by recommending the next best steps for agents when handling customer interactions. Additionally, AI speech analytics and sentiment analysis solutions can transcribe calls, summarize interactions, including customer intent and outcome, and track customer sentiment to help you uncover hidden opportunities for improvement.

  • How does VoiceSpin’s AI predictive dialer work?

    VoiceSpin’s predictive dialer uses AI and ML algorithms that predict agent availability and ensure your sales reps handle more calls in a shorter time by reducing the idle time between calls. The dialer initiates multiple outbound calls per agent, adjusting the dialing rate based on real-time and historical metrics, so when an agent completes their current interaction, they are instantly connected to the next call. And what’s more, the dialer’s intelligent scoring and matching system connects leads to the best-suited agents, increasing your sales conversions, which makes it an excellent tool for outbound sales teams.

  • What are AI agent assist solutions?

    AI agent assist solutions help agents handle customer interactions faster and more efficiently by providing them with real-time tips and recommendations on how to best respond to customers in every conversation. AI agent assist leverages generative AI, NLP (Natural Language Processing), and ML to generate contextually relevant suggestions, enabling your reps to respond faster and leading to shorter Average Handle Times, better First Call Resolution rates, and increased customer satisfaction.

  • What are the benefits of AI speech analytics in contact centers?

    Using AI speech analytics software can truly bring a wealth of benefits and help you improve contact center performance. For example, these solutions can transcribe calls in real-time and generate call summaries, enabling managers to assess team efficiency, evaluate interaction quality, and see where agents might need additional training. AI speech analytics tools can also track customer sentiment through sentiment analysis, helping you better understand customer satisfaction levels and how your customers or prospects perceive interactions with your reps. Moreover, speech analytics solutions can track specific phrases and keywords, helping you prevent non-compliance issues.
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