Contact Center Solutions
AI Dialer, Bulk SMS, Speech Analyzer, and more smart solutions for cloud contact centers
For local and international calling through high quality CLI routing
Not Just Another Call Center Software
Decades of experience have guided us in developing our contact center software. With the goal to accelerate your sales operations, we succeed when you close more deals.
VoiceSpin’s smart technology integrates with any tech stack natively or through an API to solve your 3 most important needs.
Our sales amplifying tools ensure that your team maximizes airtime with verified numbers likely to answer your call.
Keep your call center agents focused on sales. We take care of the rest with workflow automation throughout the funnel.
Enhance Agent Experience
The VoiceSpin Promise
We provide our cloud contact center solutions as a monthly subscription with zero commitment. This is how you know we will prove our value month after month.
Automating Your Sales Workflow
Our technology enhances your workflow from contact creation through sales closure. Fully integrated into your CRM, we are with you every step of the way to improve results and help your team get the most out of their tech stack.
Collecting LeadsConnect to CRM to give context to the entire sales process from the beginning.
Prioritizing LeadsEnsure that each agent is talking to the best leads.
Connecting with LeadsIncrease answer rates.
Closing the SaleGive the sales agent the power to have productive calls that can close the deal.
Learning and OptimizingProvide data and analytics for better decision-making and process improvements.
We partner with 100s of companies who provide our call center software to their clients. Check out our joint revenue program with lifetime commission and join the VoiceSpin network today.
What is cloud contact center software?
What is the difference between a call center and a contact center?
What are the 3 most common challenges contact centers face?
- Managing multiple channels: With the increasing use of digital channels, and thus more ways for consumers to reach out to brands, managing multiple channels effectively may become a challenge.
- Delivering a consistent customer experience: As consumers often switch between channels, it may be challenging for contact centers to provide a seamless omnichannel experience across all of them.
- High contact center agent turnover: Due to the generally stressful environment of contact center jobs, contact centers may be challenged with agent burnout and high turnover rates.
How can contact center software help to overcome these challenges?
What technologies are used in call centers?
Inbound call centers mostly rely on Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) technologies that route incoming calls to the most appropriate agents, ensuring customer issues are handled quickly and efficiently. Speech analytics systems are also used in inbound call centers for call quality assurance, agent training, and compliance purposes. Outbound call centers typically use various types of auto dialers, such as predictive dialers, that help improve connection rates, boost agent performance, and increase sales.