Speech Analyzer
Speech Analytics & Emotion Analysis
Powerful AI-based voice analyzer that allows you to automate and streamline the entire working process, taking businesses to the next level.
Boost the proactivity and productivity of your inbound, outbound and blended contact centers
Keyword Spotting
Stop listening to hours of agents’ phone calls. Enter keywords to search and improve your team’s performance.
Predictive Compliance Issues
No more penalties after phone calls. Saying the wrong thing at the wrong time can create headaches. But with this tool you can create a stop-list and be safe and sound — unwanted keywords will be spotted and highlighted for you.
Achieving Sales Objectives
Turn speech into measurable data. Then use our
dashboard to visualize it, and voilà — you are now a performance master.
Multi-Level Reporting
Collect your raw data into useful reports. You can represent
Hundreds of hours of calls in a chart, so you can literally speak numbers.
Plans & Pricing
For information regarding available plans, pricing and useful demo customized for you
Use cases
Client: Lead Capital Markets
Project Type: Speech analysis for compliance.
Result: Identifying and alerting about misconduct calls, according to the compliance need of the company.
Client: MemoGlobal
Project Type: SAI Dailer.
Result: 150 representative connected to the AI Dailer with ten of thousands of calls per dayand with 40% increased efficiency.
Client: Pizza Hut
Project Type: Cloud Contact Center IP PBX.
Result: More than 60 branches around the country with voice recognition IVR.
Compliance was an expense I thought we’d just have to live with forever but when we realised there are solutions to streamline our Quality Assurance process, even since GDPR came into play, I was delighted. We’ve decreased compliance related costs by around 30%!
Lots of companies claim their support teams are fantastic, but we’ve been truly impressed by VoiceSpin’s support services. Always responsive and quick, usually with a simple solution and I can reach them at any time. Downtime is a thing of the past for us.
Implementing the AI Dialer has been a game changer for us, we’ve been able to reduce staff costs and increase sales by approx 35% over the past 12 months. Our call center staff are talking to better leads and generally wasting less time.
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