5 Winning Tips for Call Center Managers
Call center activities can be complex, and call center managers are charged with significant challenges. Why are some more successful than others? What’s the recipe
June 29, 2022
Call center activities can be complex, and call center managers are charged with significant challenges. Why are some more successful than others? What’s the recipe
Hiring the right talent with the necessary skills is the first step to running a successful outbound call center. In order to help that team
Call centers are adopting omnichannel communications at unpaced rates. That’s because customer expectations have been increasing and customers expect answers wherever they are. Companies are
Compliance with communications regulations can make or break a business. Companies in industries such as airlines, hotels, and finance, which manage large volumes of personal
A day in the life of an outbound call center manager is busy. With quotas to meet, the pressure is on to make sure that
What is Sales CPaaS In today’s technologically advanced world, so many tools are available “as a service.” From software to knowledge to operations and even AI
The present is a challenging time for all businesses, with daily routines altered and teams often scattered from the usual location. There is no doubt
It goes without saying that the telephone is among the most important tools in any business, and especially in those where inbound and outbound sales
2020 continues to be a difficult and uncertain year for commerce and industry. As the covid-19 pandemic sweeps across the world it brings with it
Throughout the life of any business, many changes in the methods and systems used will be experienced. In recent years, the rapid development of IT
Get hold of every lead and customers in the most suitable channel without spending time and resources that are out of reach.