BFCM Checklist to Prepare Your Customer Service Team
Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest shopping period of the year for businesses – and a golden opportunity to drive sales...
September 12, 2024
How to Implement Omnichannel Customer Service in Your Business
Consumer expectations are constantly evolving when it comes to interacting with brands and getting customer service. While offering just email or phone support was once...
August 29, 2024
How to Sell Life Insurance Over the Phone
When it comes to selling life insurance, phone calls are the most effective and impactful way of initiating conversations with potential customers. You get that...
August 8, 2024
Call Center Employee Incentives
Keeping employees happy, engaged, and motivated has always been challenging in any workplace. Call centers are no exception. And we all know that there’s a...
August 1, 2024
Call Center Software Pricing: a Breakdown of Cost Factors
There’s no doubt that call center software can improve your team’s efficiency and help you deliver better customer service experiences or hit your sales targets....
July 31, 2024
How AI Benefits Customer Service and How it is Used in Contact Centers
Whether you like it or not, Artificial Intelligence has already deeply penetrated and transformed many aspects of business operations – customer service is no exception....
July 31, 2024
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging nature and low conversion rates, it remains one of the quickest and most effective marketing...
July 16, 2024
How to Start a Call Center Business in 2024
Despite the recent rapid rise of digital communication channels and an increased demand for self-service support, phone still continues to dominate as the most preferred...
July 15, 2024
Call Center Technology: Key Features and Future Trends
Beyond enabling agents to simply make and receive phone calls, call center technologies have become much more advanced thanks to the emerging advancements in AI...
July 15, 2024
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
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