Our Blog

A global map with multilingual call center agents connected to various countries, each speaking different languages.

Multilingual Call Center: Everything You Need to Know

With the emerging globalization, more and more businesses, both big and small, are now operating in multiple countries across the globe. But no matter how...
June 11, 2024
What is Voicemail Drop and How to Leverage it in Your Calling Campaigns

What is Voicemail Drop and How to Leverage it in Your Calling Campaigns

Statistically, nearly 80% of all cold calls end up going to voicemail, while a typical sales representative leaves around 70 voicemails per day on average....
June 5, 2024
Outbound Call Center Script Examples for Winning Deals

Outbound Call Center Script Examples for Winning Deals

Handling outbound sales calls – especially cold ones – has always been challenging for sales agents, no matter how experienced they are. Having to deal...
June 5, 2024
Inbound Call Center Scripts: Examples for Different Scenarios

Inbound Call Center Scripts for Customer Service Teams

Despite the rise and widespread adoption of digital communication channels and AI-driven chatbots, nearly 60% of consumers would still prefer to pick up the phone...
May 22, 2024
A sleek, futuristic contact center hub, bustling with activity.

Contact Center Software Requirements Checklist to Help You Choose the Right Solution

Contact centers are at the core of forward-thinking businesses, helping them serve, win, and retain customers in both B2B and B2C sectors. The right contact...
April 17, 2024
B2B Cold Calling Guide

B2B Cold Calling Guide with Tips, Script Examples, and Expert Insights

Though some consider cold calling an outdated marketing tactic, many companies – from startups to Fortune 500s – still rely on cold calling to generate...
April 9, 2024
Guide for Contact Center Workforce Management

Contact Center Workforce Management: Key Components, Benefits, and Best Practices

Managing your contact center workforce effectively is essential to ensuring your contact center is efficient and cost-effective while both customers and agents are satisfied. That’s...
March 5, 2024
Call Center Training Guide for Building Exceptional Call Center Teams

Call Center Training Guide for Building Exceptional Call Center Teams

Despite the undeniable importance of using top-notch call center software technology, the overall efficiency of your call center largely depends on how well-trained, skilled, and...
February 27, 2024
Call Center Technology: Key Features and Future Trends

Call Center Technology: Key Features and Future Trends

Beyond enabling agents to simply make and receive phone calls, call center technologies have become much more advanced thanks to the emerging advancements in AI...
February 19, 2024

Looking for a better call center solution?
Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.

circle ornament
square design element
Contact US