Resources משאבים

Call Center Voicemail

Voicemail is an important feature for both inbound and outbound call centers that can help improve customer satisfaction and enhance overall call center efficiency. Along

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Agent Idle Time

Though call center managers are always looking for ways to maximize the efficiency and productivity of the agents, idle time – when agents are not

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Hosted Dialer

What is a Hosted Dialer? A hosted dialer, also known as a cloud-hosted dialer or a cloud-based auto dialer, is a call center solution that

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Predictive Dialer

What is a Predictive Dialer? A predictive dialer is a type of auto dialer designed to automate the dialing process and increase the efficiency of

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