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5 things to do on every sales call to close more deals

Top 5 Things to Do on Every Sales Call to Close More Deals

Sales calls are undoubtedly an essential part of the sales process for many businesses and organizations, especially those that rely on cold calling. Though there...
April 3, 2023
Man figuring out what is omnichannel contact center and how it works +cover

A Complete Guide to Omnichannel Contact Center

It’s no secret that today’s consumers want to interact with brands they are dealing with through their preferred channels and expect a seamless customer experience...
March 15, 2023
Top 10 Outbound Call Center Metrics Your Call Center Should Measure

Top 10 Outbound Call Center Metrics Your Call Center Should Measure

When running an outbound call center, consistently improving the performance of your outbound calling efforts is the key to ensuring your call center’s success. However,...
March 3, 2023
Auto Dialer vs. Predictive Dialer: Which one is Right for Your Business?

Auto Dialer vs. Predictive Dialer: Which one is Right for Your Business?

When it comes to running outbound calling campaigns, automation can make all the difference. By automating and optimizing the process of dialing numbers, call center...
February 27, 2023
Maximizing the power of webrtc in cloud contact center

Maximizing the Power of WebRTC in Cloud Contact Centers

WebRTC has been around for over a decade now, and it has already been widely adopted by the majority of modern cloud contact center solutions....
February 16, 2023
How to reduce average handle time (AHT) in a call center

How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency

Today’s consumers increasingly demand high levels of customer service and support delivered to them and want their issues resolved quickly and efficiently. To ensure that,...
February 12, 2023
Speech analytics in call centers: what is it and why use?

Speech Analytics in Call Centers: Unlocking the Potential of Voice Data

Though digital customer support channels and AI-powered self-service tools are becoming increasingly popular among consumers, voice communications remain vital. Research finds that over 50% of...
February 2, 2023
guide "Zapier"

Zapier Integration Guide

Zapier is a free application that allows you to connect and send data between thousands of different applications. Automated connections called Zaps, set up in...
February 2, 2023
Integrating VoIP into CRM

Benefits of Integrating VoIP Telephony into Client Relations Management System (CRM)

Today we are witnessing an extremely useful and profitable association between telephony and computing. This interaction has given birth to a feature that can be...
January 18, 2023

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