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Call Center Automation Trends for 2023 and Beyond

Driven by the growing need for streamlined processes, improved customer experiences, and reduced operating costs, call centers and contact centers have gone through a significant...
May 11, 2023
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How to Motivate Your Contact Center Agents to Drive More Sales

Low agent motivation and engagement has always been a challenge for contact centers, considering the highly stressful nature of the job. Poor productivity, low retention...
April 28, 2023
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Why Your Call Center Productivity is Falling Short (How to Measure and Fix it)

Improving call center performance and agent productivity is the primary goal for anyone running a call center. It eventually comes down to having the right...
April 20, 2023
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How to Improve a Call Flow Process in Your Contact Center

When customers call your business, how easily can they navigate through your IVR system? How long do they have to wait in a call queue...
April 14, 2023
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Caller ID (Caller Identification)

Caller ID (Caller Identification) is a critical call center technology for both inbound and outbound call centers. In inbound call centers, caller ID is fundamental...
April 12, 2023
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First Call Resolution (FCR)

The primary goal of any call center is to deliver a consistently high level of customer service and satisfy customers’ expectations while optimizing customer support...
April 12, 2023
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How to Optimize Your Outbound Call Center to Drive More Sales

Despite the rise of digital communication channels, there will always be businesses and organizations that rely on outbound calling to drive their growth and revenue....
April 7, 2023
What is a queue callback and why use it in your call center

Queue Callback

Queue callback is an efficient way for contact centers to improve customer satisfaction and customer experience by allowing incoming callers to request a callback instead...
April 3, 2023
5 things to do on every sales call to close more deals

Top 5 Things to Do on Every Sales Call to Close More Deals

Sales calls are undoubtedly an essential part of the sales process for many businesses and organizations, especially those that rely on cold calling. Though there...
April 3, 2023

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