Inbound Call Center Metrics and KPIs You Should Track and How to Improve Them
Efficient inbound call center management relies on data-driven decision-making. That’s why measuring critical inbound call center metrics and KPIs – regularly and consistently – is...
January 24, 2024
Call Center Management Best Practices and Strategies
If you are in the call center industry, whatever your role is, you are perfectly aware that managing a call center is by no means...
January 12, 2024
The Best Times to Cold Call Prospects in 2024 [+ Cold Calling Tips]
Despite all the emerging trends in sales and the way businesses reach out to potential target audiences, cold calling (when done right) remains an effective...
January 2, 2024
Call Center Automation Trends for 2024 and Beyond
Driven by the growing need for streamlined processes, improved customer experiences, and reduced operating costs, call centers and contact centers have gone through a significant...
January 2, 2024
How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration
About Midrag Founded in 2003 and headquartered in Israel, Midrag is the country’s first and largest company for rating local service providers, including lawyers, dentists,...
December 27, 2023
A Complete Guide to Call Center Reporting and Analytics
You can’t possibly improve your call center operations, boost agent performance, and enhance your customer service quality unless you know what’s working well and what...
December 15, 2023
How AI Benefits Customer Service and How it is Used in Contact Centers
Whether you like it or not, Artificial Intelligence has already deeply penetrated and transformed many aspects of business operations – customer service is no exception....
December 8, 2023
Call Center Outsourcing in 2024
Many businesses and organizations believe that the only way to provide outstanding customer service experiences is to handle all their call center operations in-house. This...
December 6, 2023
What Data to Collect in a Call Center and How to Analyze it?
From improving customer experiences and the efficiency of your call center operations to monitoring agent performance and identifying agent coaching needs – consistently collecting and...
November 24, 2023
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
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