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Tackling the "Scam Likely" Label in Outbound Sales Campaigns

Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns

Spam calls have dramatically decreased the trust between consumers and businesses that rely on outbound calling campaigns to promote and sell their products and services....
August 25, 2023
Call Center Quality Assurance Best Practicies

Call Center Quality Assurance Best Practices

Managing a call center is by no means an easy task. You need to consistently deliver high levels of customer service and maintain customer satisfaction...
July 27, 2023
10 proven ways to reduce call center costs

10 Proven Ways to Reduce Your Call Center Costs 

In today’s customer-focused business landscape, where call centers aren’t viewed as cost centers anymore – at least by the majority of business leaders – call...
June 21, 2023
Best times to cold call prospects cover image

The Best Times to Cold Call Prospects in 2023 [+ Cold Calling Tips]

Despite all the emerging trends in sales and the way businesses reach out to potential target audiences, cold calling (when done right) remains an effective...
June 15, 2023
How to integrate Pipedrive and Voicespin

Pipedrive Integration Guide

Requirements: The following conditions must be met for the VoiceSpin PBX and Pipedrive integration: Your external IP should be whitelisted in order to make the...
June 15, 2023
SMS vs WhatsApp for business

SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?

Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartphone users across the globe? That means around 86% of...
June 8, 2023
Instant Messaging Apps in Customer Service

How to Use Instant Messaging Apps for Customer Service [Best Practices]

Instant messaging is a convenient way for consumers to get quick and efficient customer support through communication channels they are already actively using in their...
June 1, 2023
How to build an efficient call center environment

How to Build an Efficient Call Center Environment to Drive Agent Performance

It takes a great deal of time and effort to cultivate and maintain a highly efficient, positive, and productive call center environment and workplace culture....
May 24, 2023
call center lead generation cover image

Outbound Call Center Lead Generation [Complete Guide]

Call centers aren’t only about handling inbound inquiries and resolving customer issues. When it comes to outbound call centers in particular, lead generation is one...
May 17, 2023

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