How to Choose the Right Customer Service Channels for Your Business
Numerous studies and industry reports have proved the importance of delivering outstanding customer service experience and its impact on your bottom line. No business leader...
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Call Center Sales Tips and Techniques
For most consumers, call centers are primarily associated with service and support, with customer service agents resolving requests, troubleshooting tech issues, handling complaints, or simply...
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Call Center Acronyms & Abbreviations
The call center industry is full of specific terms hidden behind numerous acronyms and abbreviations. While some of them might be rather obvious, others might...
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Complete Guide to Call Center Equipment
Despite the growing adoption of digital communication channels and the shifting communication preferences, the phone remains one of the most preferred channels to connect with...
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How to Start a Call Center Business in 2024
Despite the recent rapid rise of digital communication channels and an increased demand for self-service support, phone still continues to dominate as the most preferred...
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SMS Marketing for Real Estate: Best Practices
In a highly competitive industry like real estate, where timing and a business’s ability to reach potential clients at the right moment with the right...
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Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns
Spam calls have dramatically decreased the trust between consumers and businesses that rely on outbound calling campaigns to promote and sell their products and services....
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Call Center Quality Assurance Best Practices
Managing a call center is by no means an easy task. You need to consistently deliver high levels of customer service and maintain customer satisfaction...
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How VoiceSpin Helped Quality Increase Sales by up to 125%
About Quality Quality is an insurance agency and subsidiary of ‘Phoenix’, one of the leading investment houses in Israel, managing a total of $15 billion...
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