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Call center management strategies

Call Center Management Best Practices and Strategies

If you are in the call center industry, whatever your role is, you are perfectly aware that managing a call center is by no means...
January 12, 2024
Best times to cold call prospects

The Best Times to Cold Call Prospects in 2024 [+ Cold Calling Tips]

Despite all the emerging trends in sales and the way businesses reach out to potential target audiences, cold calling (when done right) remains an effective...
January 2, 2024
call center automaiton trends cover

Call Center Automation Trends for 2024 and Beyond

Driven by the growing need for streamlined processes, improved customer experiences, and reduced operating costs, call centers and contact centers have gone through a significant...
January 2, 2024
Midrag Case Sudy

How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration

About Midrag Founded in 2003 and headquartered in Israel, Midrag is the country’s first and largest company for rating local service providers, including lawyers, dentists,...
December 27, 2023
Reporting and Analytics in a Call Center

A Complete Guide to Call Center Reporting and Analytics

You can’t possibly improve your call center operations, boost agent performance, and enhance your customer service quality unless you know what’s working well and what...
December 15, 2023
How AI Benefits Customer Service

How AI Benefits Customer Service and How it is Used in Contact Centers

Whether you like it or not, Artificial Intelligence has already deeply penetrated and transformed many aspects of business operations – customer service is no exception....
December 8, 2023
How to Outsource Call Center in 2024

Call Center Outsourcing in 2024

Many businesses and organizations believe that the only way to provide outstanding customer service experiences is to handle all their call center operations in-house. This...
December 6, 2023
What Data to Collect in a Call Center and How to Analyze it?

What Data to Collect in a Call Center and How to Analyze it?

From improving customer experiences and the efficiency of your call center operations to monitoring agent performance and identifying agent coaching needs – consistently collecting and...
November 24, 2023
How to choose right customer service channels for business

How to Choose the Right Customer Service Channels for Your Business

Numerous studies and industry reports have proved the importance of delivering outstanding customer service experience and its impact on your bottom line. No business leader...
November 16, 2023

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