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What is call center voicemail and how does it work

Call Center Voicemail

Voicemail is an important feature for both inbound and outbound call centers that can help improve customer satisfaction and enhance overall call center efficiency. Along...
March 21, 2023
What is agent idle time in a call center

Agent Idle Time

Though call center managers are always looking for ways to maximize the efficiency and productivity of the agents, idle time – when agents are not...
March 20, 2023
Man figuring out what is omnichannel contact center and how it works +cover

A Complete Guide to Omnichannel Contact Center

It’s no secret that today’s consumers want to interact with brands they are dealing with through their preferred channels and expect a seamless customer experience...
March 15, 2023
Top 10 Outbound Call Center Metrics Your Call Center Should Measure

Top 10 Outbound Call Center Metrics Your Call Center Should Measure

When running an outbound call center, consistently improving the performance of your outbound calling efforts is the key to ensuring your call center’s success. However,...
March 3, 2023
Auto Dialer vs. Predictive Dialer: Which one is Right for Your Business?

Auto Dialer vs. Predictive Dialer: Which one is Right for Your Business?

When it comes to running outbound calling campaigns, automation can make all the difference. By automating and optimizing the process of dialing numbers, call center...
February 27, 2023
What is a hosted dialer? how hosted dialers work in call center?

Hosted Dialer

What is a Hosted Dialer? A hosted dialer, also known as a cloud-hosted dialer or a cloud-based auto dialer, is a call center solution that...
February 26, 2023

Predictive Dialer

What is a Predictive Dialer? A predictive dialer is a type of auto dialer designed to automate the dialing process and increase the efficiency of...
February 23, 2023
Call Answer Rate cover image

Call Answer Rate: Everything You Need to Know

What is Call Answer Rate? Call Answer Rate (CAR) is a call center metric that shows the percentage of answered calls in relation to the...
February 21, 2023
What is local presence dialing? how it works and why use it?

Local Presence Dialing

A low call answer rate is a common challenge for outbound call centers. While that may occur due to several factors – lack of local...
February 17, 2023

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