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SMS vs WhatsApp for business

SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?

Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartphone users across the globe? That means around 86% of...
June 8, 2023
Instant Messaging Apps in Customer Service

How to Use Instant Messaging Apps for Customer Service [Best Practices]

Instant messaging is a convenient way for consumers to get quick and efficient customer support through communication channels they are already actively using in their...
June 1, 2023
Quik case study

How VoiceSpin Helped Quik’s Sales Agents Increase Their Workload Capacity by 250%

About Quick Quick is an online supermarket with large-scale delivery capabilities based in Tel Aviv, Israel. Established in 2018, it now operates in about 280...
May 26, 2023
How to build an efficient call center environment

How to Build an Efficient Call Center Environment to Drive Agent Performance

It takes a great deal of time and effort to cultivate and maintain a highly efficient, positive, and productive call center environment and workplace culture....
May 24, 2023
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Outbound Call Center Lead Generation [Complete Guide]

Call centers aren’t only about handling inbound inquiries and resolving customer issues. When it comes to outbound call centers in particular, lead generation is one...
May 17, 2023
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How to Motivate Your Contact Center Agents to Drive More Sales

Low agent motivation and engagement has always been a challenge for contact centers, considering the highly stressful nature of the job. Poor productivity, low retention...
April 28, 2023
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Why Your Call Center Productivity is Falling Short (How to Measure and Fix it)

Improving call center performance and agent productivity is the primary goal for anyone running a call center. It eventually comes down to having the right...
April 20, 2023
call center call flow cover

How to Improve a Call Flow Process in Your Contact Center

When customers call your business, how easily can they navigate through your IVR system? How long do they have to wait in a call queue...
April 14, 2023
how to optimize your outbound call center to drive more sales cover

How to Optimize Your Outbound Call Center to Drive More Sales

Despite the rise of digital communication channels, there will always be businesses and organizations that rely on outbound calling to drive their growth and revenue....
April 7, 2023

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