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What is a call queue? Why is call queueing important in call centers?

Call Queue

Along with call routing, call queuing makes it easier for call centers to manage high inbound call volumes by reducing wait times for callers and...
January 26, 2023
what is call routing in call center

Call Routing

Call routing is the foundation of providing an excellent customer service experience and maintaining high customer satisfaction levels in call centers. Despite the recent rise...
January 24, 2023
agent doing outbound calls

Outbound Call

Outbound calling is an important part of a company’s marketing and sales strategy that can help increase brand awareness, and improve sales, conversion rates, and...
January 23, 2023
call center agent receiving inbound calls

Inbound Call

Handling inbound calls from existing or potential customers is the primary function of inbound call centers. A business may receive inbound phone calls for many...
January 20, 2023
call center agent at work

Call Center Agent

Call center agents play a significant role in managing customer communications, maintaining customer satisfaction, and a brand’s reputation by providing customer support, technical assistance, and...
January 20, 2023
Challenges and Solutions Working Remotely

Challenges and Solutions for Managers and Staff Working Remotely

COVID-19, the novel coronavirus of 2019, is affecting nearly every country and almost every industry. Whether your company has most employees working at home, or...
January 20, 2023
Tools For Remote Work

Useful Tools For Remote Working

The coronavirus pandemic has led to offices being closed and most of the world’s workforce being asked to work remotely from home. Are you prepared?...
January 18, 2023
Integrating VoIP into CRM

Benefits of Integrating VoIP Telephony into Client Relations Management System (CRM)

Today we are witnessing an extremely useful and profitable association between telephony and computing. This interaction has given birth to a feature that can be...
January 18, 2023
Manage Remote Call Center

How to Manage Your Remote Call Center Team

In the digital age, businesses can exploit advanced technologies to adapt to prevailing situations. Currently, countries across the world are imposing total lockdowns, forcing over...
January 18, 2023

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