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WhatsApp11WhatsApp for Call Centers: Talk to Customers Where They Already Are

Most of your customers are already on WhatsApp. Now, you can have them ring your Customer Service teams with just one tap — and those calls land right on your team's desks.

CONTACT SALES
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Pizza Hut logo Carrefour Papa John logo decathlon Sapir College Ministry Of Transport Road Dafety Burgeranch logo Hebrew University Factory 54 yadsarah KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College
High International Rates Shouldnt Stop Your Growth

High International Rates Shouldn't Stop Your Growth

If your customers are all over the globe, you'll know how expensive it is to make a call. However, WhatsApp calling fixes this problem for you. It's a data-based system, so your customers in Europe, Asia, or Latin America can call your center without breaking the bank. You get to keep growing your business without passing on the costs to your customers.

Get the Chaos Under Control

When your reps take business calls on their personal WhatsApp accounts, you lose all control over the data. With VoiceSpin, you can route those WhatsApp calls into your professional environment. You get the same level of control and oversight as you have over regular phone lines. This keeps your team organized and your data safe and secure.

Get The Chaos Under Control
The Friction Is Killing Your Conversion Rate

The Friction is Killing Your Conversion Rate

Nobody wants to end a good conversation, copy a phone number, then fumble around for a dialer just to ask a quick question. That's exactly where most of your leads go cold. Give them a direct option to call your team right from WhatsApp. You catch those leads when they're still burning hot. It's a better experience for the customer and a bigger payday for your sales team.

Context for Every Single Conversation

A call without any context is just noise. With this integration, you can hook up to your CRM. Your reps can see exactly who's on the call before they pick it up. No more asking for account numbers or asking the same questions. The entire history is right there, and every call is automatically logged where it belongs.

Context For Every Single Conversation

Curious about how it all works
behind the scenes?
Here's what happens:

The Calls Find the Right Person Every Time

WhatsApp calls don't just magically land on some random person's phone. They follow your custom routing rules and find the next available rep, just like any other professional inbound line.

Managers Can Coach in Real Time

Supervisors can listen in or offer their reps some helpful advice during a live WhatsApp call, all without the customer even knowing they're there. It's a great way to help close a tricky deal without any fuss.

Everything Stays Synced with Your CRM

We match the caller's number to your records the second the phone rings, so your reps don't have to waste any time on manual data entry. Every interaction is logged right where it should be.

One Simple Place for All Your Calls

Your team doesn't have to deal with multiple apps. They can answer WhatsApp, web, and landline calls from a single unified interface, keeping their focus entirely on the customer.

A Professional Menu for Directing Callers

You can easily create a quick IVR menu, so callers can choose who they need to speak to. This gets them to the right department faster, and your reps get fewer misdirected calls.

Recordings are always there when you need them

Every conversation is automatically recorded and stored in the cloud. It makes quality reviews and training sessions much easier since you have the full history at your fingertips.

Frequently asked questions

  • Is this the Same as the WhatsApp App on a Phone?

    No way. This is a proper business-grade integration using the WhatsApp Business API, built to scale, so you can handle loads of calls at once and record them all.

  • What Does the Rep See?

    For your reps, it's business as usual. The call pops up on their screen just like any other phone call. They don't need to check their phone or a separate app.

  • Will it Work with My Current CRM?

    If you're using Salesforce, HubSpot, Zoho, or any other major CRM, then yes. We make sure the data flows right where it needs to go.

  • Is the Call Quality Any Good?

    Yeah, it's great. We use the WhatsApp API infrastructure, combined with our own voice network, to make sure your reps don't have to deal with dropped calls or any of that nonsense.
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