Setting up a call center for your business from planning to the first call
Before you buy call-center software or recruit agents, define the work they will do. Who will call, ...
Contact Center Staffing for Seasonal Peaks: What Changes Besides Volume
Every contact center manager knows the season is coming. In Israel, the stretch from late summer thr...
How to Reduce Average Handle Time in a Call Center Without Hurting CSAT
Almost every call center is under significant pressure to reduce average handle time, and most of th...
CRM Data Quality in Contact Centers: Why Call Notes Decide What Your Reports Are Worth
Every contact center manager relies on reports to get a handle on what’s going on. They give y...
How VoiceSpin Supported Amsalem’s 24/7 Travel Service for Over 10 Years
About Amsalem Tours and Travel Amsalem Tours and Travel was founded in Israel in 1983 by two brother...
How VoiceSpin Helped Flying Carpet Handle 280,000+ Monthly Call Minutes for 10 Years Running
About Flying Carpet Flying Carpet is one of Israel’s best-known travel companies, with decades...
WhatsApp Business API for Sales Teams: What Israeli Companies Should Know
In Israel, WhatsApp is not just a messaging app. It is where customers talk to friends, family, coll...
Speech Analytics vs Call Recording: What Each One Actually Tells You
Most contact centers in Israel record their calls. Recording has become a standard feature of any mo...
AI Voice Agents in 2026: Dynamic Emotion and Full Duplex Explained
Key Takeaways An AI voice agent with dynamic emotion adjusts tone, pace, and warmth across a single ...
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