5 Winning Tips for Call Center Managers
Call center activities can be complex, and call center managers are charged with significant challenges. Why are some more successful than others? What’s the recipe for success for an outbound call center agency? Perhaps success lies in having the right technology? Or maybe it’s all about the employees or the company culture? At VoiceSpin, our […]
The Ideal Sales Tech Stack for Outbound Sales Call Centers
Hiring the right talent with the necessary skills is the first step to running a successful outbound call center. In order to help that team reach their full potential and take the business to the next level, you need to provide them with the right technological tools and support. Having a strong sales tech stack […]
Top 5 Reasons for an Omnichannel Outbound Sales Software
Call centers are adopting omnichannel communications at unpaced rates. That’s because customer expectations have been increasing and customers expect answers wherever they are. Companies are challenged to meet customer expectations in order to win or maintain their business. Consider these stats: 9 out of 10 consumers want an omnichannel experience with seamless transition between communication channels. […]
Minimize QA Time, Maximise Agent Productivity
Compliance with communications regulations can make or break a business. Companies in industries such as airlines, hotels, and finance, which manage large volumes of personal data are the most vulnerable to breaches and fines. For instance, Telephone Consumer Protection Act (TCPA) violations resulted in a fine of $47 million for Jiffy Lube. Under the EU’s […]
Increase Agent Efficiency with Voicespin’s AI-Powered Auto Dialer
A day in the life of an outbound call center manager is busy. With quotas to meet, the pressure is on to make sure that all agents speak to and convert as many leads as possible, all while providing a high level of customer experience(CX). Their big challenge is to ensure that the highest possible […]
Boost Your Outbound Sales with CPaaS
What is Sales CPaaS In today’s technologically advanced world, so many tools are available “as a service.” From software to knowledge to operations and even AI is now offered as an outsourced service that a company can purchase in order to leverage the experience of others. Communication platform as a service (CPaaS) is not necessarily a […]
Why Switching to AI Dialer Right Now is a Good Idea
The present is a challenging time for all businesses, with daily routines altered and teams often scattered from the usual location. There is no doubt that the covid-19 pandemic has cast focus on the importance of telephony in business, and many eyes have been opened as to the various techniques that can be implemented to […]
Advantages of In-House 24/7 Support
It goes without saying that the telephone is among the most important tools in any business, and especially in those where inbound and outbound sales and marketing calls are involved. Businesses where appointments and enquiries are routinely made by phone also need top-quality telephony services, which these days are often provided by VoIP technology, using […]
VoiceSpin is Your Partner You Can Rely On
2020 continues to be a difficult and uncertain year for commerce and industry. As the covid-19 pandemic sweeps across the world it brings with it the need to stem the spread of the virus, and this, in turn, requires businesses to either shut down completely or instruct teams to work from home. This is especially […]
Get The Biggest Benefit from the Cloud Call Centre: Flexibility
Throughout the life of any business, many changes in the methods and systems used will be experienced. In recent years, the rapid development of IT systems – especially in the area of telephony – has changed the way many of us handle calls, messages, emails, and more. Where all were once separate entities, it is […]