Requirements: The following conditions must be met for the VoiceSpin PBX and Pipedrive integration: Your external IP should be whitelisted in order to make the...
June 15, 2023
Call Abandonment Rate in a Call Center [Complete Guide]
Call Abandonment Rate is a critical measure of both customer satisfaction and operational efficiency in the call center environment. This article takes a deeper look...
May 31, 2023
What is a Virtual Agent in a Contact Center
In the era of digital transformation, contact centers have evolved to keep pace with rising customer expectations. A significant trend in this evolution is the...
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What is a Blended Agent? [Explained]
Blended agent meaning A blended agent in a contact center refers to a contact center representative who handles both inbound and outbound communication channels. These...
May 23, 2023
Zapier Integration Guide
Zapier is a free application that allows you to connect and send data between thousands of different applications. Automated connections called Zaps, set up in...
February 2, 2023
Benefits of Integrating VoIP Telephony into Client Relations Management System (CRM)
Today we are witnessing an extremely useful and profitable association between telephony and computing. This interaction has given birth to a feature that can be...
January 18, 2023
Why Technical Support is Important for Business?
The contact center is a vital entity in every company wishing to establish a permanent communication process with its customers. The contact center projects an...
January 17, 2023
Reliable VoIP telephony is the Key to Your Business Success
When you are going to choose a dedicated phone system for a business, you are going to really prioritize reliable service. In what follows, we...
January 17, 2023
“Onliner” can Make any Spot in the World Your Workplace
VoiceSpin’s product “Onliner” is a remote desktop connection solution that allows users to access a host server from a remote location using a secure token....
January 17, 2023
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
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Improves website's visuals
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