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    Zapier Integration Guide

    Zapier is a free application that allows you to connect and send data between thousands of different applications.

    Automated connections called Zaps, set up in minutes with no coding, can automate your day-to-day tasks and build workflows between apps that otherwise wouldn’t be possible.

    Looking for a contact center solution?

    Powerful AI dialer, bulk SMS, and more tools for running an omnichannel contact center.

    Each Zap has one app as the trigger, which acts as an information source and causes one or more actions in other apps, where your data gets sent automatically.

    You can now use your CRM as a trigger for any Zap to send new leads to VoiceSpin AI Dialer services and send SMS through VoiceSpin.

    You can send call logs into your CRM or other application.


    The following conditions must be met for the VoiceSpin PBX and Zapier integration:

    • You need to create and set up an account at VoiceSpin PBX (www.voicespin.com).
    • You need your CustomerID and API token, you can find them at the VoiceSpin Portal (portal.voicespin.com).

    Integration steps

    1. Sign in into your Zapier account.
      If you do not have a Zapier account, go to https://zapier.com/ and register one.
    1. Configure your first Zap with VoiceSpin.
      There are 2 types of Zaps – Triggers and Actions.
    • Triggers are events that start your Zap.
    • Action is an event a Zap performs after it starts.

    To configure the first event (this is only an example) – “Send SMS” for sending SMS messages via the VoiceSpin account, we will use Google Sheets on screenshots as a source (Trigger). Instead of Google Sheets, you may use another trigger, your CRM system, for example.

    In the Trigger section

    Step 1. Create a new Zap

    Go to the Zaps section -> press Create -> New Zap

    Zapier integration guide: step 1

    Step 2. Choose some Trigger

    In the current tab, you need to choose some Trigger, for example, your CRM system. We will use Google Sheets Doc for the test.

    Zapier integration guide: step 2

    Before continuing, you need to configure your Trigger. Parameters are different per each Trigger.

    Step 3. Select VoiceSpin actions

    In the Actions section, choose the VoiceSpin app for integration.

    Zapier integration guide: step 3

    Step 4. Choose an Event

    From the Event dropdown, you need to choose an event, in our case it is “Send SMS Message”.

    Zapier integration guide: step 4

    Step 5. Add your VoiceSpin account

    Connect your VoiceSpin account in this step, by pressing “Connect a new account” (or selecting the previously registered one from the list).

    Zapier integration guide: step 5

    Step 6. Authentication

    Zapier integration guide: Authentication

    Fill in the required fields. CustomerID and API Token are available from your VoiceSpin portal (portal.voicespin.com).

    Step 7. Map fields

    Zapier integration guide: Map fields

    This step requires you to map source data (Trigger section) to the required fields (Action section). 

    In our case, we mapped the columns from Google sheets to the required fields in the Action section.

    1. Map DST num (Google sheets) to Destination phone number field
    2. Map Src (Google sheets) to Sender field
    3. Map Message (Google sheets) to Message field

    Step 8. Test your action and publish it

    Zapier integration guide: Step 8.1
    Zapier integration guide: step 8.2

    If you have any questions or need help integrating your Zapier account with VoiceSpin, feel free to drop us an email at sales@voicespin.com or give us a call at +972 37237000.

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    Powerful AI dialer, bulk SMS, and more tools for running an omnichannel contact center.

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