Contact Center Staffing for Seasonal Peaks: What Changes Besides Volume
Every contact center manager knows the season is coming. In Israel, the stretch from late summer thr...
How to Reduce Average Handle Time in a Call Center Without Hurting CSAT
Almost every call center is under significant pressure to reduce average handle time, and most of th...
CRM Data Quality in Contact Centers: Why Call Notes Decide What Your Reports Are Worth
Every contact center manager relies on reports to get a handle on what’s going on. They give y...
How VoiceSpin Supported Amsalem’s 24/7 Travel Service for Over 10 Years
About Amsalem Tours and Travel Amsalem Tours and Travel was founded in Israel in 1983 by two brother...
How VoiceSpin Helped Flying Carpet Handle 280,000+ Monthly Call Minutes for 10 Years Running
About Flying Carpet Flying Carpet is one of Israel’s best-known travel companies, with decades...
Call Center Scheduling: How to Build the Perfect Agent Schedule
Call center scheduling directly determines whether you have the right number of agents in place at t...
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