With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary
Service Level in Call Centers
Along with other critical metrics and KPIs, Service Level is a cornerstone indicator of your customer service team’s ability to provide timely customer service and...
July 16, 2024
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging nature and low conversion rates, it remains one of the quickest and most effective marketing...
July 16, 2024
How to Start a Call Center Business in 2024
Despite the recent rapid rise of digital communication channels and an increased demand for self-service support, phone still continues to dominate as the most preferred...
July 15, 2024
Call Center Technology: Key Features and Future Trends
Beyond enabling agents to simply make and receive phone calls, call center technologies have become much more advanced thanks to the emerging advancements in AI...
July 15, 2024
Call Center Supervisor
While call center agents handle inbound and outbound calls and interact with customers and prospects, call center supervisors oversee a team of agents and ensure...
July 12, 2024
Enterprise Chatbots: Features, Benefits, and Common Use Cases
Chatbots have been around for a while now, but it’s only in recent years that they have become truly popular among users and businesses alike....
July 10, 2024
Best CRM for Sales Reps in 2024
Your sales reps are the life force of your business. They generate leads, sell your products or services, move prospects through your sales funnel, and...
July 10, 2024
Multilingual Call Center: Everything You Need to Know
With the emerging globalization, more and more businesses, both big and small, are now operating in multiple countries across the globe. But no matter how...
June 11, 2024
Call Center App
Today’s call center software solutions aren’t merely traditional software systems installed on desktop computers/ laptops or accessed through a web browser. Many popular call center...
June 7, 2024
Looking for a better call center solution? Leverage AI Auto Dialer and Speech Analyzer. Powerful integrations at no extra cost.
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