Mary Shulzhenko Voicespin's Head of Content
Author

Mary Shulzhenko

Head of Content
With a master’s degree in English and over fifteen years of experience in IT and SaaS companies, Mary has a proven track record of creating original and engaging content on customer service technologies, customer experience, employee engagement, sales, and a variety of other business topics. As part of VoiceSpin’s team, she is now passionate about writing on contact center technologies and strategies that drive results.
Posts by Mary

How to Choose the Best VoIP Affiliate Program to Join

VoIP has truly become a disruptive technology, causing significant change...
October 11, 2024

Contact Center Industry Trends for 2025 and Beyond

Let’s face it – the contact center industry is constantly...
October 7, 2024
Best VoIP Reseller Partner Programs

7 Best VoIP Reseller Partner Programs to Explore

For decades, businesses have relied on traditional landlines for their...
September 27, 2024
How to Become a VoIP Reseller?

How to Become a VoIP Reseller: Everything You Need to Know

The VoIP industry has seen a significant growth over the...
September 24, 2024
How to Use WhatsApp for Customer Service

How to Use WhatsApp for Customer Service in 2024

With almost three billion unique active users (as of 2024),...
September 19, 2024
BFCM Checklist for Customer Service Team

BFCM Checklist to Prepare Your Customer Service Team

Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest...
September 12, 2024
How to Implement Omnichannel Customer Service in Your Business.

How to Implement Omnichannel Customer Service in Your Business

Consumer expectations are constantly evolving when it comes to interacting...
August 29, 2024
Call center agent scorecard.

Call Center Agent Scorecard

Call center agents are at the frontline of your call...
August 29, 2024
Life insurance sales.

How to Sell Life Insurance Over the Phone

When it comes to selling life insurance, phone calls are...
August 8, 2024

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