CSAT (Customer Satisfaction Score)
CSAT (Customer Satisfaction Score) is one of the metrics businesses, including call centers, use to ...
CPaaS (Communications Platform as a Service)
Communications Platform as a Service (CPaaS) offers easy integration of communication services like ...
Call Center Compliance
Call center compliance regulates call center operations and the way call centers interact with custo...
Contact Center as a Service (CCaaS)
Due to increased flexibility, scalability, and cost-efficiency, cloud-based contact center solutions...
Call Answer Rate: Everything You Need to Know
What is Call Answer Rate? Call Answer Rate (CAR) is a call center metric that shows the percentage o...
Caller ID (Caller Identification)
Caller ID (Caller Identification) is a critical call center technology for both inbound and outbound...
What is Call Whisper?
Call whispering is a valuable feature for call center managers and supervisors that is often offered...
Call Tracking
Many businesses in various industries are relying on inbound phone calls to capture leads and acquir...
Call Routing
Call routing is the foundation of providing an excellent customer service experience and maintaining...
+18889082995
+442036084160
+97237237006
