Local Presence Dialing
A low call answer rate is a common challenge for outbound call centers. While that may occur due to ...
Maximizing the Power of WebRTC in Cloud Contact Centers
WebRTC has been around for over a decade now, and it has already been widely adopted by the majority...
Auto Dialer
Auto dialers are essential tools used in outbound call centers, primarily by sales and customer serv...
How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency
Today’s consumers increasingly demand high levels of customer service and support delivered to the...
WebRTC
As contact center technologies are rapidly evolving, driven by technology innovations, WebRTC has be...
Call Tracking
Many businesses in various industries are relying on inbound phone calls to capture leads and acquir...
Speech Analytics in Call Centers: Unlocking the Potential of Voice Data
Though digital customer support channels and AI-powered self-service tools are becoming increasingly...
Call Monitoring
Call monitoring is one of the essential call center software features that help ensure call centers ...
Call Queue
Along with call routing, call queuing makes it easier for call centers to manage high inbound call v...
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