Call Center Shrinkage
For today’s consumers, getting their calls answered in a timely manner and receiving quick support...
What Data to Collect in a Call Center and How to Analyze it?
From improving customer experiences and the efficiency of your call center operations to monitoring ...
DNIS – Dialed Number Identification Service
DNIS (Dialed Number Identification Service) plays a crucial role in the contact center environment, ...
How to Choose the Right Customer Service Channels for Your Business
Numerous studies and industry reports have proved the importance of delivering outstanding customer ...
Call Center Sales Tips and Techniques
For most consumers, call centers are primarily associated with service and support, with customer se...
Call Center Acronyms & Abbreviations
The call center industry is full of specific terms hidden behind numerous acronyms and abbreviations...
SMS Marketing for Real Estate: Best Practices
In a highly competitive industry like real estate, where timing and a business’s ability to reach ...
Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns
Spam calls have dramatically decreased the trust between consumers and businesses that rely on outbo...
How VoiceSpin Helped Quality Increase Sales by up to 125%
About Quality Quality is an insurance agency and subsidiary of ‘Phoenix’, one of the leading inv...
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