What is IVR (Interactive Voice Response)?
IVR, or an Interactive Voice Response system, is an essential call management feature of call center...
Inbound Call
Handling inbound calls from existing or potential customers is the primary function of inbound call ...
![Hosted Contact Center [Comprehensive Guide]](https://www.voicespin.com/wp-content/uploads/2023/09/Hosted-Contact-Center-Comprehensive-Guide.png)
Hosted Contact Center
Unlike on-premises solutions, hosted contact centers provide businesses and organizations with a mor...
What is First Response Time (FRT)?
When customers reach out to businesses with inquiries or support requests, they naturally expect a q...
First Call Resolution (FCR)
The primary goal of any call center is to deliver a consistently high level of customer service and ...
Escalated Call
Escalated calls are inevitable in call centers, given the nature of customer service interactions. C...
Predictive Dialer
What is a Predictive Dialer? A predictive dialer is a type of auto dialer designed to automate the d...
Auto Dialer
Auto dialers are essential tools used in outbound call centers, primarily by sales and customer serv...
Computer Telephony Integration (CTI)
CTI, or Computer Telephony Integration, enables a range of features and capabilities that are at the...
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