BFCM Checklist to Prepare Your Customer Service Team
Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest shopping period of the year fo...
How to Implement Omnichannel Customer Service in Your Business
Consumer expectations are constantly evolving when it comes to interacting with brands and getting c...
Call Center Employee Incentives
Keeping employees happy, engaged, and motivated has always been challenging in any workplace. Call c...
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging nature and low conversion rates, ...
Enterprise Chatbots: Features, Benefits, and Common Use Cases
Chatbots have been around for a while now, but it’s only in recent years that they have become tru...
Multilingual Call Center: Everything You Need to Know
With the emerging globalization, more and more businesses, both big and small, are now operating in ...
What is Voicemail Drop and How to Leverage it in Your Calling Campaigns
Statistically, nearly 80% of all cold calls end up going to voicemail, while a typical sales represe...
Outbound Call Center Script Examples for Winning Deals
Handling outbound sales calls – especially cold ones – has always been challenging for sales age...
Inbound Call Center Scripts for Customer Service Teams
Despite the rise and widespread adoption of digital communication channels and AI-driven chatbots, n...
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