Trying to pick between OpenPhone and RingCentral? You’re definitely not alone. While both business communications platforms are incredibly popular, they’re actually built for different kinds of businesses and use cases.
OpenPhone is ideal for small teams and startups looking for a straightforward cloud-based business phone system with basic features for calling and texting. RingCentral is best for large-scale businesses and enterprises seeking a unified communications solution, robust security features, and extensive integrations with back-end systems. So, which one should you choose for your customer communication needs in 2025?
Following our previous blog posts, where we’ve already compared RingCentral with Dialpad and Aircall, this time we’re putting RingCentral head-to-head with OpenPhone, a modern, lightweight VoIP phone solution. We’ll break down their core features, AI capabilities, integration options, and pricing plans so you can make a well-informed choice.
By the end, you’ll know exactly which platform is right for you – and you might even discover a better alternative along the way. Let’s get started!
OpenPhone vs. RingCentral: at a Glance
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| Monthly Starting Price | $15 user /month (billed annually) | $20 user /month (billed annually) |
| Free Trial | 7-day free trial | 14-day free trial |
| Key Features |
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| SMS Texting Messaging |
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| Omnichannel Integration | Voice, SMS, and email | Voice and 20+ digital and social channels |
| AI and Automation |
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| Third-party Integrations |
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| Customer Support |
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| Best For | Small businesses and startups looking for a basic, affordable business phone system | Mid-sized businesses to large enterprises with remote and hybrid teams |
What is OpenPhone?
Founded in 2018, OpenPhone was built specifically for small business owners, startups, and remote-first teams. Today, the platform is trusted by over 60K businesses, from fast-growing startups to world-class institutions.
OpenPhone combines calls, texts, and contacts in one app that works across all your devices. While it lacks omnichannel integration capabilities, it does come with a solid set of comprehensive VoIP features for calling and texting. With OpenPhone, you can set up a shared business phone number and inbox for everyone on your account so your team members can easily collaborate on conversations.
Plus, to keep up with customer demands and AI innovations in the industry, OpenPhone has recently introduced Sona, an AI voice agent that can handle inbound calls independently, answer FAQs, and capture leads.
OpenPhone is Best for:
OpenPhone was designed with a focus on simplicity and affordability, which makes it a perfect business phone system for SMBs and teams with a limited number of users and tight budgets. But it’s not the right solution for enterprises that need a wider set of features, omnichannel capabilities, and deeper integrations.
Pros
Cons
What is RingCentral?
Founded in 1999 with a mission to simplify business communications, RingCentral has grown into one of the most recognized names in the contact center software industry. Today, it offers a robust unified communications platform packed with features for calling, text messaging, video conferencing, and team collaboration – trusted by over 400,000 businesses worldwide.
In recent years, RingCentral has also rolled out a suite of AI-powered features, such as AI-generated call summaries, AI conversation insights, sales coaching tools, and AI agents for text and voice communications.
But what’s distinctive about RingCentral (and what sets it apart from many competitors out there) is its extensive integration ecosystem. It offers 400+ pre-built integrations with CRM systems and industry-specific platforms. No matter which tools your team relies on, chances are they’re already compatible with RingCentral’s contact center software.
RingCentral is Best for:
Mid-sized and large-scale businesses and enterprises looking for an all-in-one communication platform, enterprise-grade security and reliability, omnichannel capabilities, and flexible third-party integrations.
Pros
Cons
OpenPhone vs. RingCentral: Head-to-head Comparison
OpenPhone vs. RingCentral: comparing calling features
Both VoIP service providers offer unlimited calling in the US and Canada, international calling capabilities, and toll-free numbers. Let’s take a closer look at how they compare in terms of inbound and outbound call management features.
Inbound call management
Both RingCentral and OpenPhone provide great features to manage incoming calls effectively, including IVR, call routing, call transfers, call recording, and more. But what’s unique about OpenPhone is that each phone number comes with a digital inbox (or workspace) where users can collaborate on business calls, texts, and voicemails. With RingCentral, however, you get more advanced inbound call handling features like flexible call routing rules, in-queue callbacks, and real-time call monitoring.
Outbound calling
When it comes to outbound calling, RingCentral definitely leads the race by offering an auto dialing solution that can operate in multiple dialing modes based on your campaign preferences, so you can run outbound calling campaigns more effectively without having to dial numbers manually. Since OpenPhone doesn’t offer auto dialing capabilities at all, RingCentral is a better solution for outbound call center teams.
OpenPhone vs. RingCentral: comparing texting features
OpenPhone offers unlimited SMS messaging in the US and Canada on all plans. Text messages appear in the same inbox as call recordings and voicemails that are made/ received by the same OpenPhone number, keeping everything organized and making it easy for team members to collaborate on text conversations. With RingCentral, monthly SMS limits vary between 25 and 200 texts per user/ month. And unlike OpenPhone, RingCentral doesn’t support a shared inbox for texts, which means users can’t collaborate on text messages.
OpenPhone vs. RingCentral: comparing AI-powered tools
With OpenPhone, you get access to a range of AI-powered features like AI call summaries and transcriptions, AI agent responses, AI call tags, and an AI voice agent (Sona). RingCentral, though, provides more AI capabilities, including AI conversation insights with call scoring, an AI assistant for text messages, and the ability to integrate an AI agent (AI chatbot) for digital channels, which makes it a better solution for those looking for more advanced AI features.
OpenPhone vs. RingCentral: comparing omnichannel capabilities
While OpenPhone supports only voice, email, and SMS text messaging, RingCentral offers much broader omnichannel integration capabilities. With RingCentral, you can integrate voice, email, SMS, social media, and WhatsApp – over 20 digital communication channels in total. That makes RingCentral a better fit for large and enterprise-level businesses needing a central hub for omnichannel communication.
OpenPhone vs. RingCentral: comparing third-party integrations
RingCentral clearly leads the way in terms of third-party integrations. OpenPhone’s integration options are only limited to Slack, Zapier, Make, Google Contacts, HubSpot, Salesforce, and Gong. Meanwhile, RingCentral offers out-of-the-box integrations with 400+ third-party tools, including popular CRM systems, helpdesk software, automation tools, and productivity apps. Plus, RingCentral provides industry-specific integrations for healthcare, education, finance, legal, and retail sectors.
OpenPhone vs. RingCentral: comparing pricing plans
OpenPhone pricing plans:
- Starter – $15 user/month (billed annually)
- Business – $23 user/month (billed annually)
- Scale – $35 user/month (billed annually)
AI Agent (Sona) add-on – $49/month for 50 calls + $0.99 per additional
RingCentral pricing plans:
RingEX (recommended for customer support teams):
- Core – $20 user/month (billed annually)
- Advanced – $25 user/month (billed annually)
- Ultra – $35 user/month (billed annually)
RingCX (recommended for contact centers and omnichannel support) – starts at $65 user/month (billed annually)
RingSense (recommended for sales teams) – starts at $60 user/month (billed annually)
For small businesses and startups (especially those seeking only core calling and texting features), OpenPhone offers better value in terms of pricing. However, RingCentral provides unified communications, video meetings, omnichannel capabilities, and wider third-party integration options, which may justify its higher price for larger organizations.
RingCentral vs. OpenPhone vs. VoiceSpin: What’s the Right Solution for Your Business?
| International Calling | ✔ | ✔ | ✔ |
| Advanced Call Routing | ✔ | ✔ | ✔ |
| Interactive Voice Response | ✔ | ✔ | ✔ |
| Call Queue Management | ✔ | ✘ | ✔ |
| Real-time Call Monitoring | ✔ | ✘ | ✔ |
| Call Recording Storage | Unlimited in all plans | Unlimited in all plans | Unlimited only in the Ultra plan |
| Outbound Dialer | Power dialer, AI predictive dialer | ✘ | Preview dialer, Predictive dialer, Progressive dialer |
| Intelligent Lead Distribution | ✔ | ✘ | ✘ |
| Outbound Voicemail Drop | ✔ | ✔ | ✔ |
| SMS Text Messaging | ✔ | ✔ | ✔ |
| Bulk SMS Texting | ✔ | ✘ | ✔ |
| Reporting and Analytics | ✔ | ✔ | ✔ |
| Advanced Speech Analytics | ✔ | ✘ | ✔ |
| AI Call Summary and Transcription | ✔ | ✔ | ✔ |
| Omnichannel Integration | Voice, digital, and social media channels | Voice, SMS, and email | Voice, digital, and social media channels |
| AI Chatbot Integration | ✔ | ✘ | ✔ |
| AI Voice Bot Integration | ✔ | ✔ | ✔ |
| Third-party Integrations | ✔ | Limited | ✔ |
| API Access | ✔ | ✔ | ✔ |
| Custom Integrations and Development | ✔ | ✘ | ✘ |
| 24/7 Support | ✔ | ✘ | ✔ |
While RingCentral and OpenPhone might work well for some businesses, they aren’t perfect for every use case. And that’s where alternative contact center solutions like VoiceSpin come in. If you’re looking for omnichannel contact center software with global number coverage, advanced call management features for customer service and sales teams, a fair share of AI-powered tools, custom integrations, and 24/7 support – VoiceSpin can be a worthwhile alternative. Here’s why:
✓ Global coverage with access to local numbers in 160+ countries
Though OpenPhone and RingCentral support international calling, VoiceSpin stands out as a stronger alternative to both with broader number coverage. With VoiceSpin, you get access to local phone numbers in 160+ countries all across the globe at some of the most affordable rates, which is an excellent option for businesses running global operations.
✓ AI-powered predictive dialer for outbound sales teams
Since OpenPhone doesn’t offer any auto-dialing tools at all and RingCentral’s dialer is fairly limited, neither platform is a good fit for outbound sales teams. That’s where VoiceSpin is a smarter choice. Its AI predictive dialer is one of the most advanced solutions on the market, packed with features like intelligent lead distribution, local caller ID, and voicemail drop – ideal for high-volume outbound calling.
✓ Omnichannel support for voice and digital channels
While RingCentral does allow you to integrate voice and digital channels, OpenPhone falls short when it comes to omnichannel integration, making VoiceSpin a great OpenPhone alternative. With VoiceSpin, you can unify multiple communication channels in a single platform and handle all customer interactions from one omnichannel inbox, delivering a seamless experience regardless of the channels your customers use.
✓ AI chatbots for customer service and lead qualification
VoiceSpin also allows you to implement an AI chatbot for customer service automation, appointment scheduling, and lead qualification. Our AI chatbot can be trained on your company knowledge, supports multiple languages, hands off conversations to human reps while preserving the context, and integrates with CRM systems, calendar software, and other back-end systems.
✓ Out-of-the-box and custom integrations with third-party tools
While RingCentral’s integration library is quite impressive, integrations with basic CRM systems like HubSpot, Salesforce, and Zoho aren’t included in the entry-level plan. And when it comes to OpenPhone, its integration options are limited to only a few popular platforms. In contrast to both, VoiceSpin offers a wide range of third-party integrations with every plan. Plus, we offer custom integrations to meet your unique business needs and workflows.
✓ 24/7 human-based customer support across all plans
OpenPhone doesn’t offer 24/7 customer support, which can be a drawback for many. RingCentral does provide round-the-clock support on all plans, but it relies heavily on AI, so getting through to a human rep can actually be time-consuming and frustrating when you need quick help. With VoiceSpin, you get true 24/7 support on every plan with real humans ready to assist you anytime across multiple customer support channels.
Want to see VoiceSpin’s AI contact center solutions in action? Book a demo call with one of our sales reps and find out whether VoiceSpin is a better alternative to OpenPhone and RingCentral for your business and your customer communication needs.
Frequently Asked Questions
Who are RingCentral’s biggest competitors?
Zoom Phone is typically considered the biggest RingCentral competitor. While Zoom initially started as a video conferencing platform, it has quickly expanded into unified communications with voice, messaging, and contact center solutions, directly challenging RingCentral’s core offerings. Other popular competitors include 8×8, Vonage, Avaya, Microsoft Teams, Nextiva, Dialpad, and VoiceSpin, to name just a few.
What makes VoiceSpin a better alternative to OpenPhone?
Firstly, VoiceSpin is a better OpenPhone alternative for outbound sales teams as it offers an advanced AI predictive dialer tool for running outbound calling campaigns. Secondly, while OpenPhone provides limited omnichannel capabilities, VoiceSpin allows you to integrate voice, SMS, live chat, social media, WhatsApp, and other digital channels in a single platform. Better yet, you can deploy an AI-powered chatbot across your digital channels for customer service and sales automation. And finally, VoiceSpin offers a wider range of ready-made integrations with third-party tools and 24/7 support across all plans.
What makes VoiceSpin a solid RingCentral alternative?
With access to local numbers in 160+ countries worldwide, VoiceSpin might be a better RingCentral alternative for call centers with truly global operations. On top of that, though RingCentral does offer a predictive dialer for outbound calling automation, VoiceSpin’s AI predictive dialer is a more advanced solution, offering features like AI lead scoring and distribution and automated voicemail drop – something that RingCentral’s dialer lacks. That makes VoiceSpin a smarter choice for sales-focused call center teams.
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