There have been many excellent developments in communications that benefit businesses in a fashion we could not have imagined just a couple of decades ago. Interactive Voice Response (IVR) is one, and it should be of paramount influence on any call center operators. What is IVR and why might it…
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Remote working has become far more commonplace during 2020, thanks in no small part to the coronavirus pandemic. With many businesses having to shut down offices and other commercial units and travel restricted in many places to that which is necessary, home and remote working have come to the fore,…
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Throughout the life of any business, many changes in the methods and systems used will be experienced. In recent years, the rapid development of IT systems – especially in the area of telephony – has changed the way many of us handle calls, messages, emails, and more. Where all were…
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The present is a challenging time for all businesses, with daily routines altered and teams often scattered from the usual location. There is no doubt that the covid-19 pandemic has cast focus on the importance of telephony in business, and many eyes have been opened as to the various techniques…
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2020 continues to be a difficult and uncertain year for commerce and industry. As the covid-19 pandemic sweeps across the world it brings with it the need to stem the spread of the virus, and this, in turn, requires businesses to either shut down completely or instruct teams to work…
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It goes without saying that the telephone is among the most important tools in any business, and especially in those where inbound and outbound sales and marketing calls are involved. Businesses where appointments and enquiries are routinely made by phone also need top-quality telephony services, which these days are often…
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Cloud computing defines and encompasses all web services in a simple way. This concept has been around for a long time, but its use is increasingly democratizing for the benefit of a large community of users. This revolution sometimes replaces software solutions, conventionally installed on a single computer, for which…
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A remote desktop connection to a host server or to a broker is a tedious task requiring enough effort and skill. Indeed, as a staff, you have to be qualified enough to check many factors: checking the network, firewalls, security certificates, and many more. In what follows, we will dissect…
Read MoreWhen you are going to choose a dedicated phone system for a business, you are going to really prioritize reliable service. In what follows, we will provide a set of criteria to take into account to know where to find VoIP services. Many business and team leaders compare the benefits…
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