• Voicespin Team
  • 13 Nov 2019

GDPR and Call Centers

What is GDPR? Thanks to the several data protection lawsuits and concerns from small and big organizations like the Facebook data saga, GDPR was implemented. GDPR (General Data Protection Regulation) is an EU legislation put in place on May 25, 2019, to protect the data of Europeans who interact with…

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  • Voicespin Team
  • 24 Oct 2019

Use AI to Make Compliance Easy

Although burdensome, every business must ensure its operations and procedures are in compliance with the regulations that have been set for its specific industry.  Artificial intelligence (AI) may be able to lighten the load and make compliance easier for companies and regulators.

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  • devel
  • 07 Oct 2019

10 tips to improve call center conversion

Your execution of call center campaigns is critical for conversion. You have your organizational setup, staff, and prospects’ contact all sorted out, but you wish to increase your conversion. Ineffective operational structures and poor outbound or inbound calling ethics could be the culprit. This post explores ten tips that can…

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