Voicespin Integration with Zoho

The following guide will show you how to configure Voicespin Telephony System integrated to ZOHO Phonebridge. Step 1. Login in to the Voicespin system. You need to fill up your account credentials: Step 2. Click on “Add application”: Step 3. Click on “Register Application”: Step 4. Intermediate page will appear: Step…

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The new era of business: scale remote and office team easily

VoiceSpin is dedicated to the prosperity of your business. For this reason, VoiceSpin deploys a multi-channel support team available around the clock, at all times. Whatever your communication channel, our teams are at your disposal to provide you with the appropriate response that best meets your expectations. The virtues of…

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WebRTC is a simpler, easier future of softphone calls

If we want to define WebRTC (Web Real-Time Communication), we present it as a set of standards, capable of setting up an instantaneous communication system that can be used from the browser. The implementation of such a system is based on solutions that boil down to the deployment of a…

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How do you make compliance in 2020?

VoiceSpin has designed and developed a wonderful tool for speech analysis and chat. Its primary role is to listen to every customer interaction with the corporate call center. This tool is called Speech Analyzer. It is able to generate a real-time analysis of conversations looking for keywords or even emotional…

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Benefits of integrating telephony into Client Relations Management system (CRM)

Today we are witnessing an extremely useful and profitable association between telephony and computing. This gives birth to a feature that can be counted in the manliest of communication strategies, which integrates IP telephony into many applications that make up the landscape of a company, generally set up to boost…

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Keeping Business as usual when everyone is home

The title may seem both defiant and mysterious! It raises a lot of questions about what and how. Indeed, with this pandemic wave of the Coronavirus or even in its absence, remote work is experiencing a significant boom today. This is explained by the fact that companies are focusing more…

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Keeping Control of Remote Call Center Staff

In the digital age, businesses can exploit advanced technologies to adapt to prevailing situations. Currently, countries across the world are imposing total lockdown, forcing over a billion people to quarantine in their homes in an attempt to curb Coronavirus (COVID-19) from spreading. Even though this strategy can effectively reduce the…

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Challenges and Solutions for Managers and Staff When Working Remote

COVID-19, the novel coronavirus of 2019, is affecting nearly every country and almost every industry. Whether your company has most employees working at home, or every employee doing remote work, you need to know how to manage your staff during the quarantine. Motivation Quarantine is challenging for every person stuck…

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Useful Tools For Remote Working

The coronavirus pandemic has led to offices being closed and most of the world’s workforce being asked to work remotely from home. Are you prepared? Probably not. The pandemic arrived right before our very eyes, and the adjustments the world’s population has had to make have become unprecedented. Offices began…

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