Keeping Business as usual when everyone is home

The title may seem both defiant and mysterious! It raises a lot of questions about what and how. Indeed, with this pandemic wave of the Coronavirus or even in its absence, remote work is experiencing a significant boom today. This is explained by the fact that companies are focusing more…

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Keeping Control of Remote Call Center Staff

In the digital age, businesses can exploit advanced technologies to adapt to prevailing situations. Currently, countries across the world are imposing total lockdown, forcing over a billion people to quarantine in their homes in an attempt to curb Coronavirus (COVID-19) from spreading. Even though this strategy can effectively reduce the…

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Challenges and Solutions for Managers and Staff When Working Remote

COVID-19, the novel coronavirus of 2019, is affecting nearly every country and almost every industry. Whether your company has most employees working at home, or every employee doing remote work, you need to know how to manage your staff during the quarantine. Motivation Quarantine is challenging for every person stuck…

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Useful Tools For Remote Working

The coronavirus pandemic has led to offices being closed and most of the world’s workforce being asked to work remotely from home. Are you prepared? Probably not. The pandemic arrived right before our very eyes, and the adjustments the world’s population has had to make have become unprecedented. Offices began…

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6 Uses for An IVR Dialer That Increases Productivity and Efficiency

Although a VoIP IVR system was originally used for inbound calls, it’s now possible to implement this technology in an outbound call center.  Keep reading to learn six different ways it can be employed.    Lead Qualification Qualifying leads is necessary if you want your sales agents to focus on pursuing…

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Why SIP Trunk and Routing are Critical

SIP trunking offers a method of delivering your customers a form of unified communications through routing voice and video calls, as well as instant messages over the Internet. This allows you to offer your customers a simpler form of communication with your business. Through SIP trunking, your customers can reach…

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Where Telephony Services Align with Customer Experience

In today’s highly competitive business environment, your customer’s experience often makes the difference between you making a sale or your competitor making a sale. Providing your customer’s VIP experience they desire requires your telephone service provides you with the service you need. This prevents downtime when your customers can’t call…

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The Differences Between Inbound and Outbound Call Centers

Generally, Inbound and outbound call centers refer to the type of calls they primarily handle. They almost always have some amount of overlap, but generally, inbound call centers handle inbound calls while outbound call centers handle outbound calls. This difference between them affects the way their agents are trained and…

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What Are the Top Used Products of 2019?

If you have been thinking about using VoIP products for your business, what better time would there be to start using new products than at the beginning of the new year?  We have listed the top used products of 2019 to help you figure out which options are right for…

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