Choosing a telephony system that fits your business’ needs and provides reliable services is overlooked too often. This can lead to frustrations within your sales team, downtime in your systems, and a lack of key functionality to help your team achieve peak performance. However, when your telephony system matches your…
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In 2020 every call center will begin to see huge developments automation through Artificial Intelligence, or AI. Most call centers have already seen this trend begin with automatic responders to simple questions and automated analytics reporting. This automation will only expand in the coming years to further automate more complex…
Read MoreCall centers around the world are going through massive innovations that improve efficiencies and accuracies and these trends are continuing in 2020. So, here are 8 trends to look out for that will allow call centers to implement better methods of engaging with customers, automated voice responses, deeper analytics, and…
Read MoreWill the U.S. implement its own version of GDPR? Read this article to find out how you can prepare for this possibility. What is GDPR? GDPR is an EU legislation that stands for General Data Protection Regulation. It was implemented on May 25, 2019, and is intended to protect data…
Read MoreThe use of call centers is primarily to offer support to clients and customers. The support teams, most times, can work as their unique units and do not necessarily have to work hand-in-hand with sales and marketing. However, the most successful call centers have somethings in common. One of these…
Read MoreIntroduction Many organizations strive to ensure quality control and management in their operations. Based on that, most companies have incorporated call centers as a way of improving the customers’ experience and satisfaction. According to Jouini et al. (2011), call centers can be either outsourced or just in-house. Besides, a call…
Read MoreWant to increase sales from your call center? A speech analyzer software and AI dialer are two tools that can help your sales team reach that goal. Speech Analyzer Software This tool analyzes the conversations your agents have with customers and leads. Here are a few specific ways it can…
Read MoreWhat is GDPR? Thanks to the several data protection lawsuits and concerns from small and big organizations like the Facebook data saga, GDPR was implemented. GDPR (General Data Protection Regulation) is an EU legislation put in place on May 25, 2019, to protect the data of Europeans who interact with…
Read MoreAlthough burdensome, every business must ensure its operations and procedures are in compliance with the regulations that have been set for its specific industry. Artificial intelligence (AI) may be able to lighten the load and make compliance easier for companies and regulators. Discover more: VP Sales Checklist for Choosing a…
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