What is Screen Pop and How Does it Work?
Screen pop is a valuable call-handling feature of contact center software solutions that displays cr...
What is Schedule Adherence in Call Centers?
Call centers use a variety of metrics and KPIs (Key Performance Indicators) to measure the overall e...
Queue Callback
Queue callback is an efficient way for contact centers to improve customer satisfaction and customer...
Phone Number Masking
Phone number masking is an essential VoIP feature that is leveraged by businesses to protect the pri...
Outbound Call
Outbound calling is an important part of a company’s marketing and sales strategy that can help in...
Multichannel Contact Center
The increased adoption of digital communication channels, such as live chat, social media, and Insta...
Local Presence Dialing
A low call answer rate is a common challenge for outbound call centers. While that may occur due to ...
What is IVR (Interactive Voice Response)?
IVR, or an Interactive Voice Response system, is an essential call management feature of call center...
Inbound Call
Handling inbound calls from existing or potential customers is the primary function of inbound call ...
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