What’s the difference between a voice bot and IVR?

AI voice bots are much more advanced and flexible solutions compared to legacy or conversational IVR systems. They understand natural language, respond conversationally, can handle requests end-to-end without having to escalate conversations to human agents, and deliver a more satisfactory customer experience. It’s more than just a better IVR alternative. AI voice bots are quickly becoming the new standard in call center automation.

What are the benefits of AI voice bots?

Implementing an AI voice bot/ AI voice agent is an excellent way to enable 24/7 support automation and deliver after-hours customer support to ensure customers get instant help no matter when they reach out. Better yet, they allow for high-volume support automation, handling hundreds or even thousands of calls simultaneously without compromising on call quality. On top of that, AI voice bots aren’t just great for customer support automation. They can handle cold calls independently, pre-qualify leads, and capture lead details, which makes them incredibly helpful in sales environments as well.

What is RAG for voice bots?

Retrieval-Augmented Generation (RAG) is a technique that enables AI voice bots to easily access and pull data from your knowledge sources before generating answers, rather than relying solely on the datasets LLMs (Large Language Models) were originally trained on. Ultimately, RAG helps ensure that your AI voice bot generates more accurate, context-aware responses that are grounded in your company’s knowledge while also reducing the risk of AI hallucinations.