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Maximizing the Power of WebRTC in Cloud Contact Centers

WebRTC has been around for over a decade now, and it has already been widely adopted by the majority...

How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency

Today’s consumers increasingly demand high levels of customer service and support delivered to the...

Speech Analytics in Call Centers: Unlocking the Potential of Voice Data

Though digital customer support channels and AI-powered self-service tools are becoming increasingly...

Why Technical Support is Important for Business?

The contact center is a vital entity in every company wishing to establish a permanent communication...