VoIP Phone System
As communication technologies continue to evolve, VoIP phone systems are becoming increasingly popul...
After Call Work (ACW)
After Call Work (ACW) plays a crucial role in maintaining efficient call center operations, improvin...
Call Center Quality Assurance Best Practices
Managing a call center is by no means an easy task. You need to consistently deliver high levels of ...
What is Schedule Adherence in Call Centers?
Call centers use a variety of metrics and KPIs (Key Performance Indicators) to measure the overall e...
How VoiceSpin Helped Quality Increase Sales by up to 125%
About Quality Quality is an insurance agency and subsidiary of ‘Phoenix’, one of the leading inv...
Call Center Agent Utilization
Along with other critical call center metrics and Key Performance Indicators (KPIs), call center age...
Computer Telephony Integration (CTI)
CTI, or Computer Telephony Integration, enables a range of features and capabilities that are at the...
SMS vs. WhatsApp: What’s the Best Fit for Your Business Communication?
Did you know that (according to Statista’s 2023 data) there are currently over 6.92 billion smartp...
How to Use Instant Messaging Apps for Customer Service [Best Practices]
Instant messaging is a convenient way for consumers to get quick and efficient customer support thro...
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