What Data to Collect in a Call Center and How to Analyze it?
From improving customer experiences and the efficiency of your call center operations to monitoring ...
DNIS – Dialed Number Identification Service
DNIS (Dialed Number Identification Service) plays a crucial role in the contact center environment, ...
How to Choose the Right Customer Service Channels for Your Business
Numerous studies and industry reports have proved the importance of delivering outstanding customer ...
Call Center Sales Tips and Techniques
For most consumers, call centers are primarily associated with service and support, with customer se...
Call Center Acronyms & Abbreviations
The call center industry is full of specific terms hidden behind numerous acronyms and abbreviations...
Multichannel Contact Center
The increased adoption of digital communication channels, such as live chat, social media, and Insta...
CPaaS (Communications Platform as a Service)
Communications Platform as a Service (CPaaS) offers easy integration of communication services like ...
Phone Number Masking
Phone number masking is an essential VoIP feature that is leveraged by businesses to protect the pri...
Automatic Call Distribution (ACD)
Efficient management of incoming calls is key to providing quick issue resolutions, balancing agent ...
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