Contact Center Workflow: Key Features and Tools for Efficient Workflow Management
Study after study shows that today’s consumers have become much more demanding and impatient when ...
Direct Inward Dialing (DID)
Direct Inward Dialing is a valuable telecommunications feature of a business phone system. Thanks to...
Financial Services Call Center Software: Complete Guide
Call centers are a critical component in providing customer support, building customer relationships...
How to Choose a VoIP Provider in 2024 [Best VoIP Providers Listed]
Over the recent years, we have seen many businesses and organizations, both big and small, letting g...
How to Manage Your Remote Call Center Agents Effectively
Remote work has emerged as a widespread practice in the modern workplace across many industries...
Inbound Call Center Metrics and KPIs You Should Track and How to Improve Them
Efficient inbound call center management relies on data-driven decision-making. That’s why measuri...
Call Center Management Best Practices and Strategies
If you are in the call center industry, whatever your role is, you are perfectly aware that managing...
Call Avoidance in Call Centers
Given the typically stressful nature of call center jobs and having to consistently deal with an ove...
How Midrag Improved Agent Productivity by 20% by Leveraging the VoiceSpin-Zoho CRM Integration
About Midrag Founded in 2003 and headquartered in Israel, Midrag is the country’s first and larges...
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