Blog: Customer Service

top-contact-center-industry-trends

Contact Center Industry Trends for 2025 and Beyond

Let’s face it – the contact center industry is constantly evolving, driven by technological innovations...
How to Use WhatsApp for Customer Service

How to Use WhatsApp for Customer Service in 2024

With almost three billion unique active users (as of 2024), WhatsApp is clearly the world’s most popular...
BFCM Checklist for Customer Service Team

BFCM Checklist to Prepare Your Customer Service Team

Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest shopping period of the year for...
How to Implement Omnichannel Customer Service in Your Business.

How to Implement Omnichannel Customer Service in Your Business

Consumer expectations are constantly evolving when it comes to interacting with brands and getting customer...
How AI Benefits Customer Service

How AI Benefits Customer Service and How it is Used in Contact Centers

Whether you like it or not, Artificial Intelligence has already deeply penetrated and transformed many...
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