Is there any difference between AI voice bots and AI voice agents?

Don't be confused by the terms ‘AI voice bots’ and ‘AI voice agents’ – they literally mean the same thing: AI-powered systems that can engage with users in natural spoken dialogue. The preference for ‘AI voice agents’ by some companies merely serves to emphasize the system’s ability to operate independently and perform actions beyond just answering common questions. But ultimately, both terms describe an AI system for automating voice interactions.

How does an AI voice bot work?

An AI voice bot takes spoken user input, converts it to text using Automatic Speech Recognition (ASR), and analyzes it through Natural Language Processing (NLP) to understand user intent. Then, it generates voice responses using text-to-speech (TTS) technology. An advanced voice AI agent can respond in a natural, conversational way and even match the user’s speaking style. AI voice bots can also integrate with back-end systems and perform actions (like updating CRM records, processing orders, or booking appointments), all while maintaining strong data security.

What are the best AI voice bots for customer service and sales?

That depends on what exactly you’re looking for. In general, if you need a solution that can automate both inbound and outbound calls, handle simultaneous interactions, integrate with back-end systems, perform real actions, and speak multiple languages – VoiceSpin, Synthflow, Lindy, Vapi, Bland AI, Cognigy, and Regal are some of the most advanced AI voice bot solutions you might want to consider.