Considering a switch from Aircall? See how VoiceSpin can meet your customer communication needs with advanced tools for customer service and sales teams, global calling and SMS text messaging, omnichannel integration, and AI-powered bots.
Exploring alternatives to Aircall? Take a closer look at how VoiceSpin measures up to Aircall in terms of key features to choose the right solution that fits your needs.
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| International calling |  |
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| Predictive dialer | |
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| AI speech analytics | |
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| Bulk SMS messaging | |
Limited |
| CRM integrations | |
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| Omnichannel integration | |
Limited |
| AI chatbot | |
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| AI voice bot | |
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| 24/7 customer support | |
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With advanced call routing, IVR, call queue management, in-queue callbacks, real-time call monitoring, call transcriptions and summaries, and detailed analytics, both Aircall and VoiceSpin stand out as top picks for customer service teams handling large call volumes.
While both providers offer a power dialer, VoiceSpin is a stronger choice for sales teams. VoiceSpin supports predictive dialing mode, while its built-in AI and machine learning algorithms can intelligently score leads and route them to the most suitable sales reps to help you maximize conversions.
VoiceSpin takes the lead over Aircall in omnichannel integration. Unlike Aircall (limited to voice, SMS, and WhatsApp), VoiceSpin allows you to integrate voice, email, SMS, social media, WhatsApp, and other channels into a single platform to deliver truly omnichannel support.
Aircall does provide solid AI features, including call transcriptions, call summaries, conversation insights, and AI voice bots. But VoiceSpin takes it further with more AI-powered tools like AI chatbots for customer service and lead qualification, RAG-powered voice agents, and advanced AI speech analytics.
Both Aircall and VoiceSpin shine when it comes to integrating third-party tools, offering an extensive library of out-of-the-box integrations with popular CRM systems and productivity apps. Plus, VoiceSpin provides custom integrations that can adapt to your company’s unique workflow.
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| International numbers | 160+ countries | 100+ countries |
| Advanced call routing | |
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| Interactive Voice Response | |
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| In-queue callbacks | |
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| Real-time call monitoring | |
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| Call recording storage | Unlimited in all plans | Not specified |
| SMS text messaging | |
Limited |
| Power dialer | |
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| Predictive dialer | |
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| Local caller ID | |
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| Voicemail drop | |
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| Intelligent lead distribution | |
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| Advanced speech analytics | |
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| AI call summary | |
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| Omnichannel integration | Voice and digital channels | Voice and WhatsApp |
| AI chatbot | |
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| AI voice bot | |
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| CRM integrations | |
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| Custom integrations and development | |
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| API developer support | |
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| 24/7 customer support | |
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With access to local numbers in more than 160 countries worldwide, VoiceSpin outpaces Aircall’s 100+ country coverage, making it a better fit for global call centers.
While Aircall’s SMS texting capabilities are limited to select countries, VoiceSpin supports bulk SMS text messaging worldwide – ideal for international outreach and engagement.
Unlike Aircall that provides customer support during standard business hours, VoiceSpin stands out by delivering 24/7 assistance via phone, email, or WhatsApp across all plans.
Get more than a cloud-based business phone system – give your support and sales teams all the tools they need to engage customers and prospects across voice and digital channels. Join thousands of businesses that rely on VoiceSpin’s AI contact center platform. Book a demo call today.
CONTACT SALESAll information on this page is relevant at the time of publishing and is subject to change.
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