How to Reduce Average Handle Time (AHT) in Your Call Center and Improve Efficiency
Today’s consumers increasingly demand high levels of customer service and support delivered to the...
February 12, 2023
Speech Analytics in Call Centers: Unlocking the Potential of Voice Data
Though digital customer support channels and AI-powered self-service tools are becoming increasingly...
February 2, 2023
Why Technical Support is Important for Business?
The contact center is a vital entity in every company wishing to establish a permanent communication...
January 17, 2023
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