Whether you’re looking for a first call center software platform for your customer communication needs or want to switch from your current provider, Aircall and Dialpad are definitely some of the top solutions to consider. Both offer powerful inbound call management features, integrations with third-party apps, team collaboration tools, and a fair share of AI capabilities. But which one is right for your business?
While Aircall is excellent for businesses looking for advanced calling features and extensive integrations with CRM and other business apps, Dialpad makes a better choice for those who want a truly all-in-one business communications platform (voice + video + omnichannel messaging), built-in AI features, and greater pricing flexibility.
In this blog, we’ve compared Aircall and Dialpad in terms of key features, AI capabilities, third-party integrations, pricing, and customer support to help you figure out which platform does a better job of meeting your business communication needs. Besides, if you’re open to exploring further alternatives, we’ve broken down how VoiceSpin stacks up against both of them and where it actually excels. So, let’s get straight to it!
Aircall vs. Dialpad: Comparing Core Offerings at a Glance
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| Monthly Starting Price | $30 user /month (billed annually), requires a minimum of 3 users | $15 user /month (billed annually) |
| Free Trial | 7-day free trial | 14-day free trial |
| Calling Features |
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| SMS Texting Messaging | SMS messaging is only available in the US, Canada, UK, France, Australia, and Germany |
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| Video Meetings |
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| Team Collaboration |
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| Omnichannel Integration | Voice and WhatsApp | Voice, digital, and social media channels |
| AI and Automation |
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| Reporting and Analytics |
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| Third-party Integrations |
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| Reliability and Security |
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| Mobile App | iOS and Android | iOS and Android |
| Customer Support |
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| Best For | SMEs that have an international presence and prioritize voice communications and integrations with third-party apps | Small businesses and mid-sized companies that prioritize unified communications across voice and digital channels |
| Target Industries |
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What is Aircall?
Aircall is a cloud-based business phone system that positions itself as a modern alternative to legacy phone systems. Built in 2014 and headquartered in Paris, France, it has pretty quickly grown into one of the most popular VoIP phone systems, with over 20,000 customers worldwide. Aircall is known for its user-friendly interface, quick and easy set-up, and a full set of both basic and advanced features for inbound and outbound call management.
What’s distinctive about Aircall (and what makes it a better Dialpad alternative for many businesses) is its extensive library of ready-made integrations with third-party apps. Plus, over the past couple of years, Aircall has heavily invested in AI, rolling out features like call and voicemail transcription, AI-generated call summaries, AI call scoring, and – the most recent – an AI voice agent (AI voice bot).
What is Dialpad?
Founded in 2011, Dialpad is more than a cloud-based business phone system. It brings together voice, video meetings, and messaging in one unified communications platform, making it easy for businesses to handle both internal and external communications. Just like many other competitors out there, Dialpad has deepened its focus on AI over the last few years. Major steps in this transformation came in 2018 with the acquisition of TalkIQ, a voice analytics company, and 2023 with the launch of DialpadGPT, a proprietary large language model (LLM).
Dialpad is now one of the top choices for businesses that want a comprehensive business communications platform with strong AI features like real-time call transcription, automated call summaries, conversation insights, and AI agents. On the flip side, however, Dialpad still continues to lag behind competitors when it comes to third-party integrations.
Recommended reading: Dialpad vs. RingCentral: Which One to Choose in 2025?
Aircall vs. Dialpad: Comparing Key Features and Capabilities in More Detail
Aircall vs. Dialpad: comparing core features
Inbound calling
Aircall and Dialpad offer a solid set of inbound call management features, including advanced call routing, custom business hours, Interactive Voice Response (IVR), call queue management, in-queue callbacks, real-time call monitoring, call recording, call transcriptions, and more. That means both solutions would be a good choice for customer service and support teams, particularly those handling high inbound call volumes.
Outbound calling
Both Aircall and Dialpad offer similar features and capabilities for outbound calling. That includes click-to-call within an integrated CRM, a power dialer, local caller ID, voicemail drop, and AI call summaries. But Dialpad differentiates here with more AI-powered features like real-time call transcriptions, real-time assist cards, and live agent guidance, making it a better fit for sales teams that want data-driven insights during calls.
Omnichannel integration
Aircall focuses mainly on voice and text messaging. Dialpad allows you to integrate multiple digital channels beyond voice, including SMS, email, live chat, WhatsApp, Facebook, and Instagram. Clearly, Dialpad is a better option if you’d like to unify multiple communication channels in one platform and deliver truly omnichannel support.
Which one to choose for features?
Aircall is a solid option for those who need a voice-based solution with advanced calling features. However, Dialpad takes the lead with more AI-powered tools for sales teams, better SMS text messaging capabilities, and omnichannel integration options.
Aircall vs. Dialpad: comparing AI tools and capabilities
Aircall: Aircall’s AI capabilities include call transcription, voicemail transcription, and an AI Assist add-on with call summaries, sentiment analysis, call scoring, key topic recognition, action items, trending topics, and CRM logging. In addition, Aircall has recently rolled out an AI voice agent (a voice bot) that can handle conversations autonomously, answer FAQs, and seamlessly hand over conversations to human agents.
Dialpad: As we’ve already mentioned earlier, Dialpad has deeply integrated AI into its platform, especially since launching DialpadGPT, their own LLM trained on billions of minutes of voice conversations. With Dialpad, you can get features like live call transcriptions, voicemail transcriptions, call summaries, sentiment analysis, AI scorecards, real-time call coaching, and more. Besides, you can integrate an AI agent (a conversational AI chatbot) to handle support requests 24/7.
Which one to choose for AI capabilities?
That ultimately depends on your business needs and customer communication preferences. Need advanced conversation analytics and a voice bot to automate your voice interactions? Aircall is the right option. Want powerful real-time call coaching tools to boost your team’s efficiency and an ability to integrate an AI chatbot? Dialpad offers just that and more.
Aircall vs. Dialpad: comparing third-party integration options
Aircall: Aircall’s platform can be easily integrated with 100+ third-party apps across different categories like CRM, e-commerce, helpdesk, sales automation, etc. And these integrations are available to customers across all plans, along with APIs and webhooks. Aircall also offers access to API developer support with the Custom plan. Surprisingly, however, Salesforce integration isn’t available in the lowest-tier plan.
Dialpad: Dialpad has been quite selective about what apps they choose to build native integrations with. The entry-level plan includes only basic integrations with Google Workspace and Microsoft 365. With higher-tier plans, you get access to integrations with Salesforce, HubSpot, Zoho, Zendesk, Zapier, Slack, and other third-party apps – but the overall number of integrations is still limited compared to Aircall and other similar providers. Open APIs and webhooks are also available with higher-tier plans.
Which one to choose for third-party integrations?
Aircall clearly outperforms Dialpad when comparing both solutions in terms of integration options. Both platforms provide APIs and webhooks for building custom workflows, but Aircall offers a broader range of ready-made third-party integrations.
Aircall vs. Dialpad: comparing pricing plans
Aircall prices:
- Essentials (3 users minimum) – $30 user/month (billed annually)
- Professional (3 users minimum) – $50 user/month (billed annually)
- Custom (25 users minimum) – Call for details
Add-ons:
- AI Assist – $9 /license
- AI Voice Agent – $0.99 /minute
- Analytics+ Add-on – $15 /license
Aircall Trial – available for 7 days
Dialpad prices:
Dialpad Connect (best for unified communications and team collaboration):
- Standard – $15 user/month (billed annually)
- Pro – $25 user/month (billed annually)
- Enterprise – Contact sales
Dialpad Support (best for customer support teams):
- Essentials – $80 user/month (billed annually)
- Advanced – $115 user/month (billed annually)
- Premium – $150 user/month (billed annually)
Dialpad Sell (best for sales teams):
- Essentials – $39 user/month (billed annually)
- Advanced – $95 user/month (billed annually)
- Premium – $150 user/month (billed annually)
Dialpad Trial – available for 14 days
Which one to choose for pricing?
Compared to Dialpad, Aircall costs more per user and requires a minimum of 3 users to sign up. Dialpad is a more affordable option, especially for smaller businesses looking for built-in AI features and video meetings – and it also offers a more flexible pricing structure.
Aircall vs. Dialpad: comparing customer support
Aircall: Aircall offers customer support via phone and email during business hours. With the highest-tier plan, you also get prioritized support and premium onboarding. Besides that, Aircall has a help center with lots of how-to guides, videos, and webinars. And there’s an AI assistant (AI chatbot) that resolves over 60% of support requests without human involvement, according to Aircall.
Dialpad: Dialpad provides 24/7 customer support, though phone support isn’t included in the entry-level plan. With the highest-tier plan, you also get a dedicated support number, a dedicated account manager, and priority support. Plus, there’s a Premium support add-on that unlocks direct access to tier 2 support, faster response times, and user/admin training. Additionally, you can take advantage of Dialpad’s help center, an extensive resource library, and a community forum.
Which one to choose for customer support?
Both platforms offer extensive self-help resources with a knowledge base, onboarding guides, and video tutorials. But Dialpad comes out ahead in terms of support’s availability and responsiveness across all plans.
Dialpad vs. Aircall vs. VoiceSpin: Which One Should You Choose in 2025?
table { width: 100%; border-collapse: collapse; background-color: #ffffff; box-shadow: 0 2px 8px rgba(0, 0, 0, 0.05); border-radius: 8px; overflow: hidden; } thead { background-color: #f0f2f5; } th, td { padding: 14px 16px; text-align: left; border-bottom: 1px solid #e0e0e0; } th { font-weight: 600; } td:first-child { font-weight: 500; color: #333; width: 30%; } td { text-align: center; } tr:hover { background-color: #f9f9f9; } .check { color: #27ae60; font-weight: bold; } .cross { color: #e74c3c; font-weight: bold; }| VoiceSpin | Aircall | Dialpad | |
|---|---|---|---|
| International Calling | 160+ countries | 100+ countries | 70+ countries |
| Advanced Call Routing | ✔ | ✔ | ✔ |
| Interactive Voice Response | ✔ | ✔ | ✔ |
| Queue Callbacks | ✔ | ✔ | ✔ |
| Real-time Call Monitoring | ✔ | ✔ | ✔ |
| Call Recording Storage | Unlimited in all plans | Not specified | Up to 1 year |
| Power Dialer | ✔ | ✔ | ✔ |
| AI Predictive Dialer | ✔ | ✘ | ✘ |
| Intelligent Lead Distribution | ✔ | ✘ | ✘ |
| Local Caller ID | ✔ | ✔ | ✔ |
| Voicemail Drop | ✔ | ✔ | ✔ |
| SMS Text Messaging | ✔ | ✔ | ✔ |
| Reporting and Analytics | ✔ | ✔ | ✔ |
| Advanced Speech Analytics | ✔ | ✔ | ✔ |
| AI Call Summary | ✔ | ✔ | ✔ |
| Omnichannel Integration | Voice, digital, and social media channels | Voice and WhatsApp | Voice, digital, and social media channels |
| AI Chatbot Integration | ✔ | ✘ | ✔ |
| AI Voice Bot Integration | ✔ | ✔ | ✘ |
| Third-party Integrations | ✔ | ✔ | Limited |
| API Developer Support | ✔ | ✔ | ✔ |
| Custom Integrations and Development | ✔ | ✘ | ✘ |
| 24/7 Support on All Plans | ✔ | ✘ | ✔ |
Aircall and Dialpad are definitely great options to consider for your customer communication needs. But when comparing both to VoiceSpin and numerous other alternatives out there, it’s clear that they aren’t always ideal for every use case. While Aircall might be an excellent tool for businesses that focus on voice customer interactions and want extensive integrations with back-end systems, Dialpad is surely a better option for those looking for omnichannel capabilities and team collaboration features.
That being said, here’s where VoiceSpin stands out as a smarter choice for sales and customer support teams:
Access to local DID numbers in 160+ countries across the globe
Both Aircall and Dialpad allow you to purchase local phone numbers in different countries to support your global call center operations. But with VoiceSpin, you get wider coverage with the ability to purchase local numbers from 160+ countries across Asia Pacific, Americas, Europe, Middle East, and Africa at some of the most affordable rates.
AI predictive dialer and powerful tools for sales teams
Both Dialpad and Aircall offer an outbound dialer – but it only operates in a power dialing mode (calling leads one by one). VoiceSpin’s AI predictive dialer is a more advanced tool for outbound sales teams. It increases agent talk times by connecting reps to answered calls as soon as they complete their current interaction, intelligently scores your prospects, and connects them to the best-suited agents to help you maximize conversions.
AI chatbot for customer service and sales automation
With VoiceSpin, you can add an AI chatbot to a digital channel of your choice and support your customers and prospects 24/7, even when your reps aren’t available. VoiceSpin’s AI chatbot speaks multiple languages, integrates with your CRM, calendar software, and other back-end systems, and transfers conversations to your reps while maintaining the conversation context. You can use it to answer FAQs, handle basic support requests, schedule appointments, and qualify leads automatically.
AI voice bot for customer support and lead qualification
If you’re looking to integrate an AI-powered voice bot, VoiceSpin might be the right solution. Our AI voice bot can accurately answer questions about your products or services, qualify leads, and capture lead details, saving a bunch of time and effort for your agents. It retrieves information only from your knowledge sources to avoid hallucinations, speaks hundreds of languages, handles pauses and interruptions naturally, and seamlessly hands off conversations to human reps when needed.
Omnichannel support for voice and digital channels
While Dialpad does offer omnichannel capabilities, Aircall is lagging behind by only allowing you to integrate WhatsApp, making VoiceSpin a great Aircall alternative. VoiceSpin’s AI Messaging platform allows you to unify multiple communication channels (including email, live chat, social media, WhatsApp, and other instant messaging apps) under one roof, so your reps can handle customer conversations across all integrated channels from a single omnichannel inbox and deliver seamless CX no matter the channels customers use.
Out-of-the-box integrations with third parties and custom integrations
Aircall offers an impressive set of integrations with CRM systems, helpdesk tools, automation platforms, and productivity apps, while Dialpad’s integration options are limited. VoiceSpin makes a solid Dialpad alternative by offering out-of-the-box native integrations with 50+ CRM systems, helpdesk platforms, and business apps. On top of that, we’re offering custom integration options for our clients at no extra cost.
24/7 customer support regardless of your subscription plan
Dialpad generally earns positive feedback for its responsive and helpful support, while Aircall users often report issues with long wait times and unresolved requests. VoiceSpin stands out by offering 24/7 customer support on every plan – across phone, WhatsApp, and email. Our customer support team is fast, responsive, and always ready to help you get the most out of your subscription.
Book a demo call now to learn more about VoiceSpin’s AI contact center solutions, see core features in action, and find out whether VoiceSpin is a better alternative to Aircall and Dialpad for your customer communication needs.
Frequently Asked Questions
What is better than Aircall?
RingCentral and Dialpad are often seen as stronger alternatives to Aircall, especially for businesses that need a unified communications platform that goes beyond voice calling. OpenPhone is another popular (and more affordable) Aircall competitor, particularly for smaller businesses looking for advanced calling and SMS texting features. VoiceSpin and Nextiva are also better Aircall alternatives for those who prioritize omnichannel capabilities.
Why choose Dialpad?
Businesses often choose Dialpad for its built-in AI features (like real-time call transcriptions, post-call summaries, live agent assist, and call coaching tools), and flexible pricing options. More importantly, it combines voice, video conferencing, SMS, and instant messaging within a single platform. Integration limitations aside, it’s a great contact center solution for SMBs and mid-sized businesses across many industries.
Which is better, Dialpad or RingCentral?
There’s no straightforward answer. While Dialpad is preferred by smaller teams for its modern design, AI capabilities, and simpler pricing, RingCentral is a top Dialpad competitor and a better option for large enterprises needing global calling, strong compliance features, and extensive integrations with third-party tools. The choice ultimately depends on your specific priorities.
What makes VoiceSpin a better alternative to Aircall and Dialpad?
Firstly, VoiceSpin is a better alternative to Aircall and Dialpad for sales teams as it offers an AI-powered predictive dialer with intelligent lead scoring and distribution, which is an excellent tool for high-volume outbound calling. Secondly, with VoiceSpin, you can get local numbers from 160+ countries, unlimited call recording storage, and the ability to connect multiple channels into a single omnichannel communication platform. Better yet, VoiceSpin allows you to integrate an AI chatbot and a voice bot to automate your customer support and lead qualification. These capabilities go beyond what Aircall and Dialpad offer.
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