SMS Marketing for Real Estate: Best Practices
In a highly competitive industry like real estate, where timing and a business’s ability to reach ...
Call Audit
Conducting regular call audits is a critical part of the call center Quality Assurance and overall c...
Call Center Sentiment Analysis
Customer sentiment is rapidly becoming one of the most critical metrics to measure in call centers a...
Tackling the ‘Scam Likely’ Label in Outbound Sales Campaigns
Spam calls have dramatically decreased the trust between consumers and businesses that rely on outbo...
Call Calibration
Call calibration is a critical component of Quality Assurance (QA) in a contact center, helping mana...
Escalated Call
Escalated calls are inevitable in call centers, given the nature of customer service interactions. C...
ASA (Average Speed of Answer)
Average Speed of Answer (ASA) is one of the key metrics call centers should pay close attention to i...
Call Center Compliance
Call center compliance regulates call center operations and the way call centers interact with custo...
CSAT (Customer Satisfaction Score)
CSAT (Customer Satisfaction Score) is one of the metrics businesses, including call centers, use to ...
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