BFCM Checklist to Prepare Your Customer Service Team
Traditionally, Black Friday/ Cyber Monday (BFCM) has been the busiest shopping period of the year fo...
How to Implement Omnichannel Customer Service in Your Business
Consumer expectations are constantly evolving when it comes to interacting with brands and getting c...
Call Center Agent Scorecard
Call center agents are at the frontline of your call center operations. Staying on top of your teamâ...
Call Center Employee Incentives
Keeping employees happy, engaged, and motivated has always been challenging in any workplace. Call c...
Service Level in Call Centers
Along with other critical metrics and KPIs, Service Level is a cornerstone indicator of your custome...
B2B Telemarketing: How to Do it the Right Way and Convert Prospects into Customers
While telemarketing (or cold calling) is known for its challenging nature and low conversion rates, ...
Call Center Supervisor
While call center agents handle inbound and outbound calls and interact with customers and prospects...
Enterprise Chatbots: Features, Benefits, and Common Use Cases
Chatbots have been around for a while now, but it’s only in recent years that they have become tru...
Multilingual Call Center: Everything You Need to Know
With the emerging globalization, more and more businesses, both big and small, are now operating in ...
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