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AI Agent for Customer Service and Support Automation

Get an enterprise-ready AI agent for customer service automation. VoiceSpin’s AI agents resolve issues independently, deliver human-like experiences across voice and digital channels, and instantly scale to meet any demand.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Meet an Intelligent AI Agent
for Voice and Digital Channel

AI agent for customer service providing instant chat support and answering software integration questions

Deliver Instant, Efficient, and Effortless Human-like Support 24/7

Automate customer support during and outside of business hours. VoiceSpin’s AI agents respond instantly, no matter when customers reach out (day or night), eliminating wait times and customer friction – and they talk or chat like a real human, so you can barely tell the difference.

Automate Customer Interactions Across Voice and Digital Channels

Support your customers whenever and wherever. With VoiceSpin, you can deploy AI customer service agents across voice and digital channels and handle any volume of support requests during peak loads without compromising on service quality.

AI agent for customer support managing interactions across voice and digital channels with multiple customers
AI agent for customer service resolving customer issues end-to-end with deep back-end integrations

Resolve Customer Issues End-to-end with Deep Back-end Integrations

Enrich your AI agent’s knowledge and capabilities by uploading your data sources and integrating your existing tech stack, enabling the AI agent to take actions on your systems and resolve customer issues autonomously, without involving your human reps.

Let AI Agents Work Hand-in-Hand with Your Human Team for Better CX

Pair your AI customer service strategy with human expertise by letting AI agents solve what they can and escalate complex cases to your human agents – all while maintaining the conversation context, so your reps can instantly pick up from the AI agent left off.

AI agent for customer support collaborating with human agents to improve customer experience and service quality
AI agent for customer service analyzing conversations and extracting insights with advanced reporting tools

Analyze Every Single Interaction to Extract Valuable Insights

Get detailed insights into your automated conversations with advanced reporting and speech analytics tools. Instantly know how your AI agents are performing and whether customers are satisfied, uncovering opportunities for continuous improvement.

Why VoiceSpin’s AI Agent Might be
Your Next Best Customer Service Hire

AI agent for customer support showcasing multilingual, customizable, scalable, and RAG-powered capabilities

RAG-powered

By tapping directly into your company-specific knowledge, the AI agent grounds its answers based on actual facts – not fiction – to deliver highly accurate responses and reduce AI hallucinations.

Multilingual

Effortlessly and effectively support your global customers in whatever language they speak – VoiceSpin’s AI agents can talk and chat in 100+ languages and dialects fluently.

Highly Customizable

Easily upload your knowledge sources, customize the tone of voice and behavior, and configure actions to ensure your AI agent aligns with your brand and meets your specific support needs.

Instantly Scalable

Whether it’s 100s or 10,000s of requests, VoiceSpin’s cloud-based set-up allows scaling AI agents to handle any volume of calls or chats, without any drop in the quality or speed of support.

Fully Integrated

Our AI agents are designed to sync with your CRM, helpdesk, and other tools your team uses every day, sharing data across all systems in real time to improve support efficiency.

Secure by Default

With enterprise-grade security, encryption, and compliance, you can rest assured that your clients’ sensitive information remains safe and protected in every voice or chat interaction.

AI agent for customer service fully integrated with CRM, helpdesk, and secure by default with enterprise compliance

Beyond AI Agents: Get a Full-suite
AI-powered Contact Center Platform

Custom Call Routing

Make sure incoming callers are always routed to the right support representative with custom call routing rules and improve your First Call Resolution (FCR) rates.

Multi-level IVR

Easily set up multi-level IVR menus to improve your call routing efficiency, reduce unnecessary call transfers, and eliminate customer frustration.

AI Agent Assistant

Empower your human reps with an AI agent assistant that analyzes every conversation in real time and suggests the best responses, ensuring faster resolutions.

AI Predictive Dialer

Enable your sales team to run efficient calling campaigns with an AI predictive dialer that connects leads to the best-suited sales reps to maximize conversions.

AI Speech Analytics

Get valuable insights from every call and evaluate the quality of interactions and your team’s performance based on custom metrics with AI speech analytics.

AI Messaging

Unify customer communications across WhatsApp, Facebook, SMS, and other digital channels in a single inbox, so your reps can deliver consistent support.

Ready to Put AI at the Forefront of Your Customer Service Operations? Let’s Talk!

Let AI agents automate your first-line customer support while letting your human reps focus on handling complex interactions and building customer relationships – and save hours of manual labor and support costs. Book a demo call now to see VoiceSpin’s AI agent platform in action.

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Frequently asked questions

  • What exactly are AI agents?

    AI agents are software systems powered by Artificial Intelligence that can understand, process, and respond to human inputs (voice or text) in real time. They use technologies like Natural Language Processing (NLP), speech recognition, and Large Language Models (LLMs), among others, to simulate human-like interactions across voice and chat. Besides just answering questions, they can connect to the integrated systems and perform actions autonomously.

  • How do AI agents help improve customer service?

    An AI agent for customer experience automation can improve your customer service by providing instant 24/7 support, reducing wait times for customers, and increasing customer satisfaction. On top of that, AI agents can handle large volumes of support requests simultaneously and automatically handle repetitive customer inquiries, so your human agents can focus on more complex tasks and requests that need human assistance.

  • Can AI agents replace human customer support teams?

    No, at least not entirely. AI agents can handle FAQs and basic requests (like checking order statuses, scheduling appointments, updating account details, or handling product returns). But they still lack true emotional intelligence, deep empathy, and nuanced judgment to handle complex or sensitive customer requests effectively – this is where they can’t fully replace your customer service team.
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