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AI Call Summary:
Improve Your QA
with Post-call
Analytics

Capture the essence of every conversation with AI-generated post-call summaries, turn call insights into meaningful improvements, and optimize your entire call center quality assurance process.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Stay on Top of Customer Calls
with AI Call Summaries

Generate Automated Call Summaries Based on Your Specific Requirements

Harness the power of AI to automatically generate detailed and accurate summaries of every call, including key points, outcomes, customer sentiment, script compliance, and other critically important insights – customized to meet your specific needs and reporting requirements.

AI call summary metric setup
AI Call Summary example

Speed up Your Call Center Quality Assurance Process

Enable your team to grasp the context of every conversation without having to listen to the recording or read the entire transcription of each call. Save your reps time and effort, eliminate manual note-taking, accelerate your QA process, and ensure better consistency with unbiased summarization.

Assess Your Team’s Performance and Refine Coaching

Gauge your call center team’s performance more accurately, objectively, and efficiently. The detailed insights from AI call summaries allow you to identify areas where your reps lack specific knowledge, expertise, or skills, so you can refine your training sessions and provide highly targeted coaching.

AI Call Summary metrics and call scoring dashboard
AI chat assistant in AI Call Summary feature

Spot Improvement Opportunities and Make More Informed Decisions

Use AI-generated call summaries as a valuable source to identify trends, recurring issues, inefficiencies, and other potential areas for improvement. Make better-informed decisions to improve internal processes, enhance customer experience, and boost your team’s efficiency.

Integrates with the
Most Popular CRM Systems

Your team’s calling activity is automatically logged and synced into your CRM system to reduce manual input.
VoiceSpin call center software natively integrates with Zoho, Salesforce, HubSpot, and dozens of other
leading CRM platforms.

Integrated with Zoho CRM Integrated with Salesforce Integrated with Hubspot Integrated with Pipedrive
Integrated with Zendesk Integrated with Keap CRM Integrated with Insightly Integrated with Zapier
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Streamline Your Call Center QA
with These Complementary Features

Call Transcriptions

Access searchable call transcriptions broken down by speakers to get the entire context of each conversation and know exactly who said what during the call.

Translations into 120+ Languages

Get your call transcriptions seamlessly translated into 120+ languages and dialects to simplify and optimize your multilingual call center management.

AI Chatbot Assistant

Gain even deeper insights into specific customer interactions with an AI chatbot assistant and save hours of manual QA work for your team.

Custom Rules

Set up custom rules and QA metrics to evaluate the quality of customer interactions based on your own internal quality criteria and standards.

Keyword Spotting

Track specific keywords and phrases, proactively prevent non-compliance issues with real-time warnings and manager alerts, and avoid costly penalties.

Call Recording

Record inbound and outbound calls automatically or on demand and use call recordings for compliance, QA, or agent training purposes.

Live Call Monitoring

Hear first-hand how your agents interact with customers and prospects with live call monitoring and speed up onboarding with whisper coaching.

Real-time Dashboard

Stay updated on what’s happening in your call center through the live dashboard that shows active calls, calls in queue, missed calls, and other metrics in real time.

Call Reporting

Choose from ready-made or generate custom reports to track your vital call center metrics and KPIs to see what’s working well and what you need to improve.

Ready to Take Full Control of Your Call Center’s Performance?

Automate and optimize your call center QA with AI-driven call summaries. Request a demo call now to see AI call summary along with dozens of other features of VoiceSpin call center software and AI speech analytics solutions in action.

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Frequently asked questions

  • What exactly are AI call summaries?

    The AI call summary feature gives you quick insights into conversations between your call center team and your customers or prospects by automatically generating a summary of each transcribed call. Based on the provider and its capabilities, AI call summaries may include key points discussed during the call, action items, customer sentiment, resolutions offered, and other important insights extracted from the call. The AI (Artificial Intelligence) and NLP (Natural Language Processing) technologies ensure high accuracy in capturing the entire context and nuances of every conversation.

  • What are the benefits of using call summaries?

    Firstly, automated call summaries reduce after-call work, saving valuable time for your reps and enabling them to focus more on customer interactions instead of admin tasks. Secondly, AI call summaries provide agents with the full context of every conversation, so they can follow up with customers or prospects more effectively while delivering more personalized experiences. On top of that, by reviewing call summaries, you can better evaluate your team’s performance and easily identify opportunities for improvement.

  • How do call summaries improve the call center QA process?

    When done manually, call center quality assurance can be time-consuming, resource-intensive, prone to errors, and costly. AI call summaries help streamline the QA process and make it faster, more efficient, and cost-effective. Instead of having to listen to call recordings or read lengthy transcripts, you can simply review easily digestible summaries and get valuable insights into the quality of each interaction and agent performance. And what’s more, your calls are summarized and documented in a standardized format, ensuring consistent, objective, and unbiased evaluation.

  • How does the VoiceSpin AI call summary feature work?

    AI call summary is part of VoiceSpin’s AI speech analytics software solution for call centers. It automatically transcribes your inbound and outbound calls and generates the AI summary of every conversation based on your specific predefined rules and requirements. Real-time processing ensures that AI call summaries are available immediately once the call ends, eliminating the need for manual note-taking and ensuring that no critical call details are missed or overlooked by your reps.
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