Get a more flexible and cost-effective contact center solution with VoiceSpin, packed with AI and automation features, powerful tools for sales and support teams, and tailored integrations to fit your unique business needs.
Looking for Talkdesk alternatives? See below how VoiceSpin compares to Talkdesk in terms
of key features, capabilities, and costs to help you make a well-grounded decision.
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| Pricing | From $36 / user | From $85 / user |
| International calling |  |
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| Predictive dialer | |
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| AI speech analytics | |
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| CRM integrations | |
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| Bulk SMS messaging | |
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| Omnichannel messaging | |
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| AI agents (chatbot, voice bot) | |
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| 24/7 customer support | |
Available as a paid add-on |
Both Talkdesk and VoiceSpin offer strong inbound call management features for customer support teams, including skill-based call routing, IVR, in-queue callbacks, live call monitoring, and call summaries, empowering businesses to deliver excellent customer service.
While both VoiceSpin and Talkdesk offer a predictive dialing solution for outbound cold calling, VoiceSpin’s predictive dialer stands out for its AI and machine learning capabilities. It can intelligently score your leads and connect them to the best-suited sales reps to help you drive better sales conversions from your calling campaigns.
VoiceSpin and Talkdesk both let you connect with customers across multiple channels, including phone, email, live chat, social media, and instant messaging apps, giving them the flexibility to reach you on their preferred platform and enabling your team to deliver seamless omnichannel experiences across these channels.
Talkdesk and VoiceSpin are on par when it comes to AI features, offering call transcriptions, call summaries, advanced speech analytics, and the ability to integrate AI-powered chatbots and voice bots. But with Talkdesk, most of these features are locked behind paid add-ons.
You’ll find robust third-party integration options with both VoiceSpin and Talkdesk, including popular CRMs and helpdesk platforms like Salesforce, HubSpot, Zoho, Pipedrive, and Zendesk. Unlike VoiceSpin, though, Talkdesk doesn’t include integrations in its entry-level plan.
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| International numbers | 160+ countries | 160+ countries |
| Skill-based call routing | |
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| Interactive Voice Response | |
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| In-queue callbacks | |
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| Real-time call monitoring | |
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| Call recording storage | Unlimited in all plans | 6 months |
| SMS text messaging | |
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| Bulk SMS texting | |
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| Power dialer | |
Only in Salesforce |
| Predictive dialer | |
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| Local caller ID | |
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| Voicemail drop | |
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| Intelligent lead distribution | |
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| Advanced speech analytics | |
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| AI call summary | |
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| Omnichannel integration | |
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| AI chatbot | |
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| AI voice bot | |
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| CRM integrations | |
Not available in the entry-level plan |
| Custom integrations and development | |
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| API developer support | |
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| 24/7 customer support | |
Available as a paid add-on |
While Talkdesk is limited to one-on-one SMS interactions and doesn’t support bulk messaging for campaigns or mass outreach, VoiceSpin allows you to send hundreds of messages at once and boost engagement.
With Talkdesk, many essential features are only available as paid add-ons, driving up the total cost of the solution. VoiceSpin’s pricing model is more transparent and budget-friendly for most businesses.
Unlike Talkdesk, which charges extra for 24/7 support, VoiceSpin provides round-the-clock live assistance with every plan. No add-ons needed – get the help you need whenever you need it from day one.
Empower your customer service and sales teams with all the tools they need to support and engage with customers across voice and digital channels. Book a demo call now to see VoiceSpin’s AI-driven contact center solutions in action.
CONTACT SALESAll information on this page is relevant at the time of publishing and is subject to change.
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