RingCentral Alternative: Get Powerful Sales Tools and More Flexibility with VoiceSpin

Dialpad is a strong RingCentral competitor that offers a unified communications platform, powerful AI features, and affordable pricing. 8x8 is another solid alternative to RingCentral, offering omnichannel integration, global calling capabilities, advanced analytics, and extensive integrations with third-party tools. Other popular RingCentral competitors include Nextiva, Vonage, VoiceSpin, Avaya, and Five9 – each with their unique strengths and capabilities that make them better RingCentral alternatives in certain use cases.

There are dozens of companies like RingCentral out there offering a similar set of features and capabilities. But which one is actually better ultimately depends on your business communication needs and the features that you prioritize. If you’re looking for broader global coverage, advanced features for outbound calling, and custom integrations – VoiceSpin might be a better solution. If you’re looking for advanced built-in AI capabilities and more affordable pricing at an entry level – Dialpad might be a smarter choice.

Yes, RingCentral’s business phone system is VoIP-based, meaning it routes phone calls over the internet instead of using traditional phone lines. But ultimately, it’s more than a VoIP phone system. It combines VoIP calling with video meetings, SMS, team messaging, internet fax, and more, helping businesses centralize all customer and employee communications in a single platform.

RingCentral plans and pricing range between $20 and $35 per user/month (billed annually) for RingEX, a business phone system with calling and texting features, video meetings, and advanced analytics. Additionally, RingCentral provides add-on services such as RingCX for $65 per user/month (a contact center platform with omnichannel integration) and RingSense for $60 per user/month (AI-powered conversation intelligence tools).

Overall, RingCentral’s contact center software platform can be a good option for small businesses that need basic calling and texting features. On the flip side, however, advanced features and CRM integrations are locked behind higher-tier plans that aren’t always affordable for SMBs. On top of that, the platform's complexity can create a steeper learning curve for small teams without dedicated IT support.

VoiceSpin is a great alternative for large businesses that need services like RingCentral. It offers broader global coverage with access to local numbers in 160+ countries, making it a better choice for global call centers with distributed teams. Better yet, VoiceSpin’s AI predictive dialer is one of the most advanced dialing solutions on the market, which makes VoiceSpin a stronger option for businesses managing high-volume outbound calling campaigns.