Connect with customers in 160+ countries, automate support with AI-powered bots, and handle customer conversations across voice and digital channels from a single omnichannel platform with VoiceSpin, a leading alternative to Dialpad.
Looking for alternatives to Dialpad? Explore how VoiceSpin stacks up against Dialpad across
key features and capabilities to help you make a more informed switch.
|
|
|
|---|---|---|
| International calling |  |
|
| Predictive dialer | |
 |
| AI speech analytics | |
|
| CRM integrations | |
|
| Omnichannel messaging | |
|
| AI chatbot | |
|
| AI voice bot | |
|
| 24/7 customer support | |
|
VoiceSpin and Dialpad both offer strong inbound call management features like custom call routing, IVR, in-queue callbacks, real-time call monitoring, call recording, and more, making them excellent solutions for high-volume customer support teams.
While Dialpad offers basic outbound calling capabilities with click-to-call, power dialing, and voicemail drop, VoiceSpin leads the way with an AI predictive dialer that can intelligently score your leads and connect them to the best-suited sales reps to help you maximize conversions.
Both platforms are at the forefront of AI innovation, offering features like call transcription, AI call summaries, AI speech analytics, and AI chatbot integration. But VoiceSpin takes the edge over Dialpad by allowing you to integrate an AI voice bot for support automation and lead qualification.
As omnichannel support is becoming a standard expectation in customer service, both VoiceSpin and Dialpad make it easy to connect with customers everywhere by letting you unify voice and digital communication channels in a single omnichannel platform.
Both solutions integrate with popular CRM systems and business apps like Salesforce, HubSpot, Zendesk, and Zapier. But with Dialpad (unlike VoiceSpin), these basic integrations are locked behind higher-tier plans. Plus, VoiceSpin takes over by offering custom integration options to meet your specific needs.
Dialpad provides 24/7 customer support across all plans, though phone support isn't included in the entry-level plan. With VoiceSpin, you get access to 24/7 customer support by phone, email, and WhatsApp, regardless of your plan.
|
|
|
|---|---|---|
| International numbers | 160+ countries | 70+ countries |
| Custom call routing | |
|
| Interactive Voice Response | |
|
| In-queue callbacks | |
|
| Real-time call monitoring | |
|
| Call recording storage | Unlimited in all plans | Up to 1 year |
| SMS text messaging | |
|
| Bulk SMS texting | |
Only in the US |
| Power dialer | |
|
| Predictive dialer | |
|
| Local caller ID | |
|
| Voicemail drop | |
|
| Intelligent lead distribution | |
|
| Advanced speech analytics | |
|
| AI call summary | |
|
| Omnichannel integration | |
|
| AI chatbot | |
|
| AI voice bot | |
|
| CRM integrations | |
Limited |
| Custom integrations and development | |
|
| API developer support | |
|
| 24/7 customer support | |
|
Dialpad's international calling options are limited. With Dialpad, you can handle calls in 70+ countries, while VoiceSpin gives you access to local numbers in 160+ countries, making it a better fit for global call centers.
With Dialpad, bulk SMS text messages are limited to 50 recipients per message – and the feature is only available in the US. With VoiceSpin, you can schedule and send hundreds of messages globally.
VoiceSpin allows you to integrate an AI voice bot that can support customers, schedule appointments, and qualify leads 24/7. The bot speaks hundreds of languages and seamlessly hands off conversations to human reps.
Thousands of businesses rely on VoiceSpin to manage their voice and digital customer communications Book a demo call to explore our AI contact center solutions and see how they can improve customer service, drive engagement, and grow your sales.
CONTACT SALESAll information on this page is relevant at the time of publishing and is subject to change.
+18889082995
+442036084160
+97237237006