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Interactive Voice Response (IVR):
Route Callers to the Right Agents

Connect callers to the most appropriate agents catering to their needs. Set up IVR trees in minutes and ensure your service team delivers fast, efficient, and personalized support each and every time.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP
Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College
Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Use the Benefits of IVR Software to Your Advantage

IVR helps connect your customers to the best-fitting agents. It’s a win-win for both.

Better First Call
Resolution

IVR makes it easier to achieve better First Call Resolution rates by ensuring callers are routed to the agents who are most capable of meeting their needs while also reducing the Average Handle Time.

Rout call with IVR system
IVR menu

Improved Agent
Efficiency

Eliminate the need for agents to manually route or transfer calls, saving time and effort, reducing human error, streamlining call handling processes, and ultimately improving your team’s productivity.

Increased Customer
Satisfaction

When customers get their issues resolved quickly, on the first interaction, without being transferred back and forth between agents – increased customer satisfaction and improved customer experience are guaranteed.

Increase customer satisfaction with IVR software
Collect and analyze data with IVR phone system

Data Collection and
Analytics

IVR phone systems collect valuable data about customer interactions, giving you insights into customer behavior and call trends to make more data-driven decisions about your service improvement.

Key Features of VoiceSpin’s IVR Software System

Multi-level IVRs

Create IVR menus with multiple levels for more efficient call handling and reduce unnecessary call transfers.

Pre-recorded answers

Help customers get the information they are looking for with pre-recorded answers, lowering inbound call volumes.

Call prioritization

Assign priority levels to incoming calls and ensure urgent or high-priority calls are handled first-hand, improving CX.

Ring groups

Route incoming calls to specific teams grouped by language, location, skills, or other pre-defined parameters.

Integrates with Your Favorite
CRM System

Empower your agents with more context before each interaction. VoiceSpin call center software seamlessly integrates with the leading CRM systems, including Zoho, Salesforce, HubSpot, Pipedrive, and more.

Integrated with Zoho CRM Integrated with Salesforce Integrated with Hubspot Integrated with Pipedrive
Integrated with Zendesk Integrated with Keap CRM Integrated with Insightly Integrated with Zapier
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Leverage More Call Management Features Alongside IVR

Call Routing

Set up your call routing rules to ensure customers are connected to the right agents.

Inbound Call
Queues

Manage inbound calls in an organized way with inbound call queues and reduce dropped calls.

Queue Callbacks

Enable incoming callers to opt for receiving a callback to eliminate long wait times.

Call Recording

Automatically record calls for quality assurance and agent training and coaching purposes.

What our clients tell about us

Pizza Hut customer review

Pizza Hut
Israel

Compliance was an expense I thought we’d just have to live with forever but when we realized there are solutions to streamline our Quality Assurance process, even since GDPR came into play, I was delighted. We’ve decreased compliance-related costs by around 30%!
Lead Capital customer review

Lead Capital
Markets

Lots of companies claim their support teams are fantastic, but we’ve been truly impressed by VoiceSpin’s support services. Always responsive and quick, usually with a simple solution and I can reach them at any time. Downtime is a thing of the past for us.
MemoGlobal customer review

MemoGlobal

Implementing the AI Dialer has been a game changer for us, we’ve been able to reduce staff costs and increase sales by approx 35% over the past 12 months. Our call center staff are talking to better leads and generally wasting less time.

Ready to Improve the Experience for Your Customers?

Get a complete call center solution packed with IVR and all the call management features your agents will ever need to handle inbound calls like a pro and delight your customers.

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Frequently asked questions

  • What is an IVR system?

    IVR (Interactive Voice Response) is an automated phone system that allows customers to interact with businesses through voice or keypad inputs. Along with ACD and call routing, IVR systems enable call centers to appropriately route incoming customer calls, improving call resolution rates.

  • How does an IVR system work?

    An IVR system provides callers with a phone menu offering a series of options. The caller then uses their phone keypad or voice recognition to navigate through the menu to get self-service support or connect to a service rep from the appropriate department.

  • How to set up IVR?

    The steps required for setting up an IVR system may vary depending on the specific call center software you choose. It typically involves designing and customizing the IVR menu, recording scripts for the IVR prompts, and configuring the call routing logic of the IVR system.
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