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VoIP Call Center Solutions for Businesses at Any Stage

Leverage the power of VoIP technology to enhance your business communications. VoiceSpin’s VoIP call center software platform is built for businesses of any size, at any stage of their growth.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Make Your Call Center More Efficient
with VoiceSpin’s VoIP Call Center Solution

Empower Agents to Work from Anywhere and Reduce Operational Costs

Set up and run your remote-ready VoIP call center in the cloud and enjoy enterprise-grade security and reliability, along with operational cost savings. Give your reps the ultimate flexibility to work from anywhere while handling customer communications on the go with the VoiceSpin’s mobile app.

A smartphone displaying a dial pad interface for a VoIP application "VoiceSpin" with agent and extension information.
A user interface for managing agents in a VoIP call center platform, featuring a list of agents with options to add or edit agent details such as name, extension, and other settings.

Easily Scale Your Capacity to Meet Your Changing Business Needs

Need to scale your capacity and add more numbers and agents to handle the increased call volumes? VoiceSpin’s entirely cloud-based infrastructure ensures you can scale up almost instantly and adjust to an increased demand while keeping your operations running smoothly.

Handle Your Inbound and Outbound Communications from a Single Platform

Deliver excellent service experience with advanced call routing, IVR, call queue management, call monitoring, and reporting tools, or drive better sales conversions with an AI sales dialer – VoiceSpin offers a full range of inbound and outbound call management features for your customer service and sales teams.

Interface showing an incoming VoIP call with detailed call information and controls for managing the call.
A section of a VoIP call center dashboard showing CRM integration options with various third-party platforms and a list of customers with active or inactive status indicators.

Take Advantage of Out-of-the-box and Custom Integration Options

From the world’s leading CRM systems to helpdesk ticketing software and business productivity apps, there’s a whole range of tools VoiceSpin’s call center phone system seamlessly integrates with. Achieve an even deeper level of customization with APIs and custom integration options.

Integrates with the Most
Popular CRM Systems

Automatically log your team’s call activity into your CRM. VoiceSpin VoIP call center software integrates with
the leading CRM systems, including Zoho, HubSpot, Salesforce, Pipedrive, and dozens more.

Integrated with Zoho CRM Integrated with Salesforce Integrated with Hubspot Integrated with Pipedrive
Integrated with Zendesk Integrated with Keap CRM Integrated with Insightly Integrated with Zapier
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Call Center VoIP Software Features
Customer Service and Sales Teams Love

International DID Numbers

Get international local DID numbers from 160+ countries from across the globe at some of the most affordable rates in the market and make your global customer communications simpler.

Call Routing and IVR

Always route calls to the most appropriate destination with Automatic Call Distribution, custom call routing rules, and Interactive Voice Response menus to boost your FCR rates.

Call Queueing

Easily handle call volume spikes and ensure no phone calls get missed with call queueing features. Enable your callers to request a callback and reduce your call abandonment rate.

Call Recording & Monitoring

Record calls and review call recordings for QA, compliance, and agent training purposes, or monitor calls in real time to hear first-hand how your agents handle customer interactions.

AI Auto Dialing

Supercharge your sales team with an AI predictive dialing solution that intelligently scores leads and connects them to the most-suited sales reps, helping you maximize your sales conversions.

Call Center Reporting

Track performance across every aspect of your call center operations with pre-built and custom reporting. Know where additional training is needed and make more data-driven decisions.

AI Speech Analytics

Uncover valuable insights from every voice interaction. Transcribe calls in real time, generate AI call summaries, and stay on top of customer sentiment with AI-driven speech analytics.

Mass SMS Texting

Reach your customers or prospects directly on their mobile devices. Customize, schedule, and run bulk SMS campaigns in just a few clicks, and drive better engagement with your audience.

Omnichannel Messaging

Support your customers across digital channels like live chat, social media, WhatsApp, and Telegram while handling interactions from a single omnichannel contact center platform.

Get Your Reliable, Secure, Feature-rich, and Easily Scalable VoIP Call Center Solution Today

Discover why both SMBs and global enterprises are using VoiceSpin’s VoIP contact center software platform to handle their voice and digital customer communications and seeing impressive results. Book a demo call now to find out whether it’s the right fit for your business needs.

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Frequently asked questions

  • What is VoIP call center software?

    VoIP call center software is a solution for handling inbound and outbound voice communications using Voice over Internet Protocol (VoIP) technology rather than traditional phone lines. That essentially enables your call center agents to work from anywhere through any IP-enabled device as long as they have access to a reliable internet connection. VoIP center phone systems are widely used by small businesses and large enterprises because of the bunch of benefits they bring to the table.

  • Why are businesses switching to VoIP call center solutions?

    VoIP call center software solutions offer cutting-edge technologies to do so much more than traditional landline systems could ever be capable of. So, what are some key reasons businesses choose to switch from traditional on-premises phone systems to VoIP solutions? Firstly, it’s more cost-efficient since by routing calls over the internet, you can save on long-distance and international call charges. In fact, research proves that after switching to VoIP, businesses can benefit from an average savings of 25% to 40% on telecom charges. Secondly, VoIP phone systems are much more flexible, scalable, and customizable and can easily integrate with third-party systems you already use.

  • What’s the difference between VoIP call center software and VoIP contact center software?

    While VoIP call center software allows you to handle voice customer communications through phone calls – VoIP contact center software enables you to handle customer interactions across a broader range of channels, such as live chat, email, SMS, social media, and instant messaging apps. As today’s consumers increasingly prefer to interact with brands through different communication channels, more call centers are now gradually evolving into contact centers. And with a truly omnichannel VoIP contact center solution like VoiceSpin, you can handle communications across all these channels from a single platform, enabling your team to deliver a seamless service experience.

  • What to look for in a VoIP call center system?

    Naturally, when evaluating different VoIP call center software providers, the first thing you’d look at is the list of features each solution provides. But features aren’t the only consideration when you’re selecting a VoIP call center solution for your business. The system’s scalability, flexibility, and integration capabilities are critical factors you should pay close attention to as well. Additionally, being able to access customer support in critical moments is essential. With VoiceSpin, you get a full range of advanced call management features, instant scalability options, integrations with 80+ CRM systems and business apps, and 24/7 customer support.
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