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Support Better and Sell More with an AI Voice Bot for e-Commerce & Retail

Automate operations, deliver 24/7 pre- and post-purchase support, give your shoppers a better experience, and cut down on operational costs with a conversational AI voice bot for e-Commerce and retail businesses.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Automate Your Support and Sales
Operations with an AI Voice Bot for
Retail and e-Commerce

AI voice bot helping e-commerce customer check order status.

Replace Your Old-fashioned IVR with a Smart AI Voice Agent

Say goodbye to rigid IVR phone menus, long wait times, and customer frustration. Our AI voice agent understands natural speech, detects user intent, and responds like a real human, making every interaction smoother and improving customer experience.

Support Shoppers 24/7 at Every Stage of their Buying Journey

The AI voice bot can support your shoppers around the clock at every stage of their buying journey. From product questions to order tracking and returns – your customers can connect with your brand anytime, day or night, and get instant assistance even outside of your regular business hours.

AI voice bot answering e-commerce customer questions about orders and returns.
Bar chart showing reduced retail costs with AI voice bot automation.

Automate Your Retail Operations and Reduce Costs

Put an intelligent voice AI agent at the front line of your retail operations. Let your human reps focus on high-value tasks while the voice agent takes care of FAQs, stock availability checks, order updates, returns, and post-purchase follow-ups – cutting down on your operational costs.

Grow Sales with Personalized Recommendations and Cross-selling

Grow your sales naturally: the AI voice bot can offer tailored product recommendations based on customers’ purchase history and past preferences, upsell matching items, and promote special offers, helping you increase average order value and repeat purchases.

AI voice bot giving personalized product recommendation in retail.

AI Voice Bot for e-Commerce and Retail:
Real-world Use Cases

24/7 Support for Common Questions

Provide round-the-clock support that shoppers have come to expect. The voice bot can answer frequently asked questions like store hours, product availability, return policies, and more.

Automated Order Management

Let customers place, change, or cancel orders without human intervention. The bot can also handle returns, exchanges, and refunds automatically, freeing your team from repetitive tasks.

Order Status and Delivery Tracking

Automate WISMO (“Where is my order?”) inquiries. Provide real-time updates on order status, shipping progress, and delivery timelines, keeping customers informed.

Product Discovery and Recommendations

Guide your shoppers to the right products. The voice bot can act as a personal shopping assistant and recommend relevant items based on a user’s preferences and past purchases.

Proactive Outbound Campaigns

Automate proactive campaigns and reach out to customers with tailored promotions, seasonal offers, loyalty rewards, and reminders, boosting engagement and sales.

Post-purchase Feedback Collection

Automatically follow up with your customers after a purchase to gather feedback and achieve higher response rates than emails that typically get lost in the inbox clutter.

Build an AI Voice Agent That Works
for Your Shoppers and Your Business

AI voice bot integrating with e-commerce platform and CRM to provide real-time product information.

Integrate with Your e-Commerce Platform and Other Back-end Systems

Connect with your e-com platform, CRM, and inventory system to access real-time data and perform actions beyond answering FAQs.

Deliver Accurate and Up-to-date Product Information

Provide shoppers with the most accurate and relevant information pulled directly from your knowledge sources through RAG.

Support Your Customers in the Language They Prefer

Offer multilingual shopping assistance to your customers – our AI voice bot supports 100+ languages and dialects.

Handle Multiple Calls Simultaneously and Scale on Demand

Manage high call volumes effortlessly during peak seasons or sales events without having to bring in more human reps.

AI voice bot managing multilingual e-commerce support and high call volumes.

Ready to Hear VoiceSpin’s AI Voice Bot for e-Commerce and Retail in Action?

From pre-sales support and personalized product recommendations to order management, proactive campaigns, and post-purchase automation – VoiceSpin’s AI voice bot can handle it all and more. Book a demo call now to see how it works!

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USE CASES

How AI Voice Bots Can Drive Value for
Your Business: Real-world Use Cases
and Applications

  • Support Automation and Troubleshooting

    Deliver 24/7 support and free up your team from having to answer the same questions and resolve repetitive requests. The AI voice bot can easily handle FAQs, provide information, and troubleshoot tech issues autonomously or route calls to your live reps without losing any context.

  • Appointment Scheduling and Reminders

    Automate your entire appointment scheduling process. The voice bot can connect to your calendar software, check availability in real time, suggest suitable time slots, book appointments or demo calls, send confirmations, and deliver reminders – all without human intervention.

  • Payment Reminders and Debt Collection

    Handle payment reminders automatically and boost your collection rates. The AI voice bot can remind customers about upcoming or overdue payments, present debt details, and even process payments securely over the phone while freeing your agents from making collection calls.

  • Replacing Traditional IVR Systems

    Replace your legacy IVR with a smart AI voice bot. Instead of frustrating customers with outdated IVR menus like “Press 1 for support, 2 for sales”, the bot can interact with users through a natural dialogue, creating a much better experience and improving customer satisfaction.

  • Promotional Campaigns and Recommendations

    Reach out to your customers with special offers, seasonal deals, or new product launches. The AI voice bot can also provide highly personalized product recommendations based on customer preferences and history, upsell or cross-sell items, and answer any follow-up questions.

  • Customer Surveys and Feedback Collection

    Streamline and improve your survey and customer feedback collection. The bot can call your customers after a service interaction or a purchase to conduct a short satisfaction survey and capture more genuine open-ended feedback that you can use to improve your products or services.

  • Real-time Inventory Lookup and Data Retrieval

    Answer product availability questions without needing to rely on your human agents. The AI voice bot can check your ERP/inventory system and return an answer instantly. It can also find the nearest store where the product is available, suggest alternatives, and provide delivery timelines.

  • Automated Cold Calling and Lead Qualification

    Automate your cold calling and scale your outreach efforts without burning out your sales reps. The voice bot can initiate outbound calls, handle pre-sales, qualify your leads through a series of pre-qualification questions, route quality leads to your sales agents, and log everything in your CRM.

  • Donor Outreach and Donation Processing

    Automate your fundraising campaigns with an AI voice bot that acts as your tireless digital volunteer. It can make thousands of outreach calls to engage supporters, share your mission, securely collect donations over the phone, and sync all data with your donation management system.

    • Discover AI Voice Bot Applications Beyond e-Commerce and Retail

    VoiceSpin’s AI Voice Bot doesn’t just power online sales and post-purchase automation – it’s a scalable solution for multiple industries, from healthcare and insurance to real estate. Explore the full capabilities of our core AI Voice Bot product and see how it can streamline communication, reduce costs, and improve customer experience across sectors.
    Explore AI Voice Bot capabilities.

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    Frequently asked questions

    • What are the benefits of AI customer support for e-commerce?

      AI-powered customer support tools (like AI voice bots and chatbots) help e-commerce businesses deliver fast, 24/7 assistance to shoppers, improving their experience and reducing support-related costs. More specifically, they can answer common questions, provide product information, recommend relevant items, process orders, track order statuses, and even handle more complex tasks like order returns and exchanges automatically.

    • Can your AI voice bot integrate with our e-commerce platform?

      Yes! Our AI voice bot can integrate with your e-commerce platform, inventory management software, CRM, and other back-end systems to access real-time product information and customer data. On top of that, you can train the bot on your internal knowledge sources thanks to Retrieval-Augmented Generation (RAG) technology to ensure it provides the most accurate and relevant answers while also reducing the risk of AI hallucinations.

    • Can your AI voice bot handle both inbound and outbound calls?

      Absolutely – and that’s what makes VoiceSpin’s AI voice bot stand out from many similar solutions out there. It can respond to inbound calls and handle outbound calls independently, so you can use it for automated order confirmation calls, customer feedback collection, promotional campaigns, and much more.
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