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AI Voice Bot for Customer Service and Sales Automation

Wave goodbye to frustrating wait times and say hello to conversational AI automation. VoiceSpin’s AI voice bot instantly responds to your customers in a human-like way and works tirelessly 24/7.

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Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

Automate Your Call Center Operations Without Compromising on Customer Satisfaction

AI Voice Bot assisting with software integration inquiry on a smartphone screen

Give Your Customers Immediate Support They’ve Come to Expect

Help your customers get answers to their questions whenever is convenient for them – without ever putting them on hold. Powered by Retrieval-Augmented Generation (RAG), our AI voice bot is trained on your company knowledge to deliver highly accurate and relevant responses instantly.

Free up Your CX Team to Focus on Higher-Value Tasks

Empower the voice bot to answer common questions and resolve basic support requests automatically while reducing the load on your customer service team. Free up your agents to focus on more complex requests that actually require a personalized, human touch.

AI Voice Bot providing order tracking instructions to a customer
AI Voice Bot inbound call flow showing response, CRM updates, and agent redirection

Streamline Your Sales Process with Automated Lead Qualification

VoiceSpin’s AI voice bot goes far beyond customer service automation. Use it to intelligently filter and qualify inbound leads based on your specific criteria. Save your sales reps a bunch of time and effort, speed up your sales cycle, and increase conversions.

Put Outbound Campaigns on Autopilot with the AI Dialer Integration

Connect the voice bot to VoiceSpin’s AI dialer and automate outbound cold calls, follow-ups, reminders, and lead nurturing campaigns. The bot can initiate human-like conversations, qualify leads, and route hot prospects directly to your sales team, helping you scale outreach effortlessly.

AI voice bot automating outbound calls and lead nurturing with predictive dialer interface.
AI Voice Bot connecting a customer to a live sales agent

Enable a Seamless Transition from AI Voice Bot to Human Agent

Let the AI voice bot and your human reps work side by side in harmony for a better customer experience. Hand off conversations from the bot to human agents, preserving the full context of the interaction, to ensure a human rep can pick up where the bot left off.

Scale Your Call Center Operations Without Increasing Your Support Costs

Easily support more customers as your business grows without increasing your support expenses. Deliver efficient round-the-clock voice support without bringing in more agents, even when the overall number of your support requests increases.

Bar chart comparing support expenses with and without AI Voice Bot

Give Your Business a Competitive Edge
with a Smart AI Voice Bot Solution

AI voice bot trained using documents, PDFs, and web data sources (RAG)

Train AI Voice Bot on Your Own Data with Retrieval-Augmented Generation (RAG)

Easily import knowledge from your data sources like websites, text docs, or PDFs to ensure the bot provides more accurate responses using a RAG model.

Handle Hundreds of Customer Calls Simultaneously and Scale up as Needed

Manage hundreds of concurrent customer calls and scale up effortlessly by adding more server capacity to meet the growing call volume.

Extend What your AI Voice Bot Can Do with Back-end Integrations

Integrate the voice bot with your CRM and back-end tools and APIs so it can perform specific actions like booking appointments, taking orders, capturing lead information, etc.

Offer Multilingual Support to Your Prospects and Customers

Speak to your customers in their language. Our AI voice bot supports hundreds of languages and dialects – ideal for businesses with global operations.

AI voice bot with CRM integration and multilingual support for customer interactions.

AI Voice Bot Built for Your Industry

SaaS

Real Estate

Retail & E-commerce

Travel & Hospitality

Education

Finance

Insurance

Legal Services

Pair AI Voice Bot with Other
AI-driven Contact Center Solutions

Multi-level IVR

Set up multi-level IVR menus, reduce unnecessary call transfers, and ensure customers reach the most appropriate team or agent every time they call you.

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Custom Call Routing

Customize your call routing rules based on your specific needs, streamline your inbound call handling, and improve your First Call Resolution (FCR) rates.

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AI Speech Analytics

Dig deeper into your voice interactions with AI speech analytics. Assess your team’s performance based on custom metrics and prevent non-compliance.

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AI Call Summary

Automate and optimize your call center quality monitoring process with AI-generated call summaries and save your team hours of manual QA work.

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AI Messaging

Unify multiple digital communication channels under one roof and handle customer interactions across all platforms from a single omnichannel inbox.

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AI Chatbot

Integrate an AI chatbot to deliver 24/7 self-service support to customers who reach out through digital channels and improve customer experience.

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Upgrade Your Call Center with AI. Respond Instantly to Customer Calls  with VoiceSpin’s AI Voice Bot

Never let customer calls go unanswered – deliver instant responses with the AI voice bot, a better alternative to traditional IVR. Book a demo call now to see VoiceSpin’s AI voice bot in action to better understand how it can blend into your customer support and sales strategy.

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Frequently asked questions

  • What are AI voice bots and virtual voice agents?

    AI voice bots, also known as virtual voice agents, are intelligent, automated systems that simulate human-like conversations using advanced technologies like Natural Language Processing (NLP), speech and voice recognition, and machine learning. To put it simply, AI voice bots can interact with your customers or prospects in a natural way and respond to their requests just like a human agent would. And the best part is that, similarly to chatbots, AI voice bots can learn from every customer conversation and feedback and become smarter over time.

  • How does your AI voice bot work?

    VoiceSpin’s AI voice bot taps into your business knowledge using RAG (Retrieval-Augmented Generation) before crafting responses. Powered by AI voice technology and speech recognition, the bot can accurately interpret spoken language and understand user intent. Once the spoken input is processed, an AI voice generator produces accurate human-like responses based on your company’s knowledge.

    The voice bot can greet your customers, identify their needs, provide personalized responses, capture relevant information, and perform specific actions in integrated systems. The bot can also seamlessly transition the conversation to an agent while also preserving the entire context. And what’s more, integrating the voice bot with VoiceSpin’s auto dialer enables it to initiate and handle outbound calls independently, helping you run outbound calling campaigns on autopilot.

  • How can AI voice bots improve my customer service?

    According to Salesforce research, 77% of consumers expect to interact with someone immediately when they contact a company, while 81% expect faster service as technology advances. AI voice bots allow you to do just that – deliver quick and efficient support around the clock whenever your customers call you.

    On top of that, as AI voice bots can answer repetitive questions, your customer service reps get more time to focus on handling more complex interactions and step in when more personalized support is needed. And as an added bonus, AI voice bots allow you to bring down your support costs and improve operational efficiency.

  • How can AI voice bots help with lead qualification?

    AI voice bots can help you automate and optimize the entire process of qualifying inbound leads. You can set your voice bot to gather basic information from prospects (such as name, company, products/ services they are interested in, etc.) and qualify them through a series of targeted questions. Based on answers, the voice bot will filter out unqualified prospects, ensuring that your sales reps only focus on interacting with the most promising ones. Better yet, the AI voice bot can integrate with your calendar, automatically suggest open time slots, and schedule demo calls with your sales reps.
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