AI Contact Center Solutions for Sales and Support Teams

Connect with prospects and customers, improve CX, and drive more sales with AI-first contact center solutions, fully integrated with your CRM.

CONTACT SALES
Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP
Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College
Pizza Hut logo Carrefour Papa John logo Sapir College Burgeranch logo Hebrew University Factory 54 KSP Balthaup Amsalem Mayven Shikun & Binui Flying Carpet Bluesky Psagot College

AI Auto Dialer

Reach out to more prospects through AI predictive dialer. An intelligent lead/agent scoring and matching algorithm connects prospects to the best-suited sales reps to maximize your conversions.

AI Speech Analyzer

Monitor 100% of your calls for compliance, quality assurance, and performance management and prevent costly non-compliance issues with AI speech analytics.

AI Messaging

Support and engage with customers across digital communication channels. Manage all conversations from one place and make omnichannel CX your competitive advantage.

Leverage AI to Support Customers Better,
Sell Faster, and Work Smarter

Integrations
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Out-of-the-box and custom integrations with any CRM system

Connect your contact center software with a CRM system of your choice and other business apps with ready-made and custom integration options.

CRM Integration with Contact Center
Channels
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Digital communication channels united in a single AI-driven platform

Connect email, live chat, WhatsApp, Instagram, Facebook, and other digital channels to deliver a seamless omnichannel customer experience.

Contact Center Solutions Channels
Features
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All the call center software features your team would ever need

Streamline your inbound and outbound call management with AI, automate routine tasks, and make your teams a ton more productive.

Contact Center Features

All the call center software features your team would ever need

Streamline your inbound and outbound call management with AI, automate routine tasks, and make your teams a ton more productive.
Features

Digital communication channels united in a single AI-driven platform

Connect email, live chat, WhatsApp, Instagram, Facebook, and other digital channels to deliver a seamless omnichannel customer experience.

Channels

Out-of-the-box and custom integrations with any CRM system

Connect your contact center software with a CRM system of your choice and other business apps with ready-made and custom integration options.
Integrations

One AI-Driven Platform to
Manage All Your Customer
Communications Across Channels

No more switching between multiple disjointed systems. VoiceSpin empowers you to handle interactions with
customers and prospects from a single platform, no matter the channels they use.

A Contact Center Software Provider You Can Trust

15+ years in the call center industry

160+ local numbers in 160+ countries

50+ integrations with CRMs and business apps

Join our satisfied customers

Pizza Hut customer review

Pizza Hut

Compliance was an expense I thought we’d just have to live with forever but when we realized there are solutions to streamline our Quality Assurance process, even since GDPR came into play, I was delighted. We’ve decreased compliance-related costs by around 30%!
Lead Capital customer review

Lead Capital
Markets

Lots of companies claim their support teams are fantastic, but we’ve been truly impressed by VoiceSpin’s support services. Always responsive and quick, usually with a simple solution and I can reach them at any time. Downtime is a thing of the past for us.
MemoGlobal customer review

MemoGlobal

Implementing the AI Dialer has been a game changer for us, we’ve been able to reduce staff costs and increase sales by approx 35% over the past 12 months. Our call center staff are talking to better leads and generally wasting less time.

Give a Boost to Your Team’s Productivity with AI and Automation

Unlock the power of AI and automation to streamline operations and optimize your team’s performance. Discover how VoiceSpin’s AI cloud contact center solutions can help you do just that and so much more.

CONTACT SALES

Frequently asked questions

  • What is VoiceSpin, and how can it benefit my business?

    VoiceSpin has been a global provider of AI-powered contact center software solutions for SMBs and large-scale enterprises for over 15 years. Our solutions, including cloud-based call center software, AI Auto Dialer, AI Speech Analyzer, AI Messaging, AI chatbots, and AI voice bots, enable businesses to effectively manage their communications with prospects and customers across various channels. These contact center tools are built to help you automate processes, boost your team’s productivity, improve customer experience, and drive more sales and revenue.
  • Can both sales and support teams use VoiceSpin?

    Absolutely yes! VoiceSpin offers solutions for both sales and customer support teams:

    Contact center tools for sales teams: An AI predictive dialer can automate the dialing process, intelligently score your prospects, and connect them to the best-suited sales agents to help you maximize conversions. Besides that, AI bots can handle the initial lead qualification, so your sales reps have more time to focus on interacting with high-potential opportunities.

    Contact center tools for customer service teams: Features like custom call routing, IVR, in-queue callbacks, omnichannel engagement, CRM integration, AI speech analytics, and call summary insights can help your support team resolve customers’ issues faster, on the first interaction. Plus, AI chatbots and voice bots can reduce the load on your support team by handling customer requests independently.
  • What is a contact center solution?

    A contact center solution is a software platform that helps businesses manage customer interactions across different channels from a single interface. That may include phone, email, SMS, live chat, social media, instant messaging apps, chatbots, and voice bots. It's basically a centralized hub where businesses can handle all customer communication, with the aim to deliver efficient and consistent service no matter what channels customers use.
  • What is the difference between a call center and a contact center?

    The primary difference between a call center and a contact center is the communication channels they handle. Call centers handle voice-based interactions (inbound and outbound) through phone calls. And today’s call centers are also increasingly integrating AI-powered voice bots that can manage inbound and outbound calls independently, without involving human reps. In contrast, contact centers typically support multiple communication channels, including voice and digital channels like email, chat, and social media.
  • How is omnichannel different from multichannel in a contact center?

    Multichannel means offering customer support across multiple communication channels – but those channels often operate in silos and are managed separately. That ultimately means customer information, conversation history, and context are not shared between channels. An omnichannel approach, on the other side, integrates all communication channels into a single, unified system. That gives agents a full picture of each customer’s journey and enables them to deliver a more seamless experience. For customers – that means a more consistent support without having to repeat themselves even when they move between channels.
  • How does an omnichannel contact center improve customer experience and agent productivity?

    A truly omnichannel contact center improves customer experience by allowing customers to interact with brands on their preferred channels, seamlessly transition between them, and get consistent service without having to repeat information. For agents, it boosts productivity by giving them the full context of customer interactions across all channels so they can resolve issues faster. And features like AI reply suggestions, conversation summaries, conversation notes, and CRM integration ensure reps can collaborate effectively and deliver more personalized responses.
  • What channels can VoiceSpin’s omnichannel contact center handle?

    With VoiceSpin, you can handle customer communications across phone and digital channels (including email, SMS, chat, social media, WhatsApp, Telegram, and other instant messaging apps). Better yet, you can integrate an AI chatbot and an AI voice bot to automate your contact center operations. VoiceSpin’s AI bots can interact with your customers in a conversational, human-like way, support multiple languages, and seamlessly transfer conversations to human agents when needed.
  • What features should I look for in a modern contact center solution?

    Key features to look for are omnichannel support (i.e. the ability to connect multiple communication channels), CRM integration, AI-powered automation tools, reporting, and analytics. Cloud-based architecture for scalability, user-friendly interface, customization options, and responsible customer support are also important. In addition, look for a solution that allows you to integrate self-service options, like AI chatbots, voice bots, and knowledge bases.
  • What are the benefits of using AI in contact centers?

    There’s a wide range of AI-powered features and tools that can help contact centers automate processes, reduce handle times, increase agent efficiency, and improve customer satisfaction. AI can route calls to the best-suited agents, provide smart reply suggestions to agents, analyze customer sentiment, transcribe calls, summarize interactions, neutralize agent accents in real time, and do so much more. On top of that, AI chatbots and AI voice agents can handle routine support requests independently and free up your reps to handle more complex issues.
  • Can a contact center solution integrate with my existing CRM and business tools?

    Yes, many modern contact center solutions offer native integrations with CRM systems and business tools. Some also provide custom integration options and access to APIs. But it’s important to note that with some providers, third-party integrations can come as paid add-ons or might only be available with higher-tier plans. With VoiceSpin, you get out-of-the-box integrations with 50+ popular CRM systems, custom integrations, and access to API developer support as part of our subscription plans – at no extra cost.
  • Why should I choose VoiceSpin for my contact center needs?

    Firstly, VoiceSpin allows you to integrate multiple communication channels (both voice and digital) in a single contact center platform, while many similar solutions aren’t fully omnichannel. Secondly, we stay at the forefront of AI innovation, offering advanced features that many providers haven’t yet caught up with, including AI voice bots and AI speech analytics. Plus, with access to local numbers from 160+ countries, a fully cloud-based infrastructure for instant scalability, flexible third-party integrations, and 24/7 support across all plans – VoiceSpin has already become the top choice for thousands of businesses.
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