What exactly is a real-time AI agent assist tool?

Real-time assist tools are AI-powered software systems that listen to live customer interactions and provide instant guidance to call center agents right while the conversation is happening. They are typically part of call center software systems, built to improve agent productivity and efficiency while empowering them to resolve customer issues faster.

How does real-time agent assist work?

Real-time agent assist listens to live calls, transcribes them, analyzes the conversation, identifies intent based on what the customer and agent say, surfaces the right information, and coaches the agent through the conversation with real-time alerts. These alerts could include suggested responses, best practices, compliance reminders, or next-best action recommendations – helping agents handle calls more accurately, confidently, and efficiently without needing to put customers on hold to search for answers.

How does AI agent assist improve agent performance?

AI agent assist tools improve call center agent performance by giving reps real-time support during calls, so they can focus fully on the customer instead of searching for information. Ultimately, it reduces mistakes, shortens call handle times, improves the agent’s ability to handle complex interactions effectively, and helps even newly hired reps perform like experienced professionals.

Real-time Agent Assist: Intelligent AI Guidance for Your Contact Center Team

Empower your contact center agents with real-time hints and reminders tailored to each conversation, helping them be more efficient and deliver an excellent customer service experience in every interaction.

CONTACT SALES

Improve the Experience for Your
Team and Your Customers with
AI Agent Assist

AI reply suggestions for real-time agent assist in call centers

Make Your Reps More Efficient
with the Right Data at Their
Fingertips

Help your call center agents navigate every call effectively and resolve issues faster – all while keeping the focus on the customer. With the real-time AI agent assist, your reps will get precise answers and next-best-action recommendations right when they need them.

Real-time AI agent assist showing customer questions and automated answers

Increase Customer Satisfaction
with Faster Resolutions

Your customers want immediate and accurate answers. VoiceSpin’s real-time agent assist unifies your knowledge sources, delivers in-the-moment guidance, and enables your reps to provide quick and efficient support that your customers deserve, helping you improve customer experience and CSAT scores.

AI agent assist showing upgrade offers and cancellation policy for call compliance

Make Call Compliance Effortless
with Real-time Guidance

Ensure your call center reps always stay compliant. Real-time agent assist acts as a built-in compliance coach for your team, guiding your agents with the right scripts, required disclosures, and actions during every call, making compliance effortless.

AI assistant providing return policy guidance to call center agent

Get Your New Hires up to Speed
Quickly and Set Them up for
Success

Build your reps’ confidence from day one. With real-time, contextual guidance during calls, they’ll always know how to respond—even in the toughest conversations. Eliminate the need for manual searching or guesswork and help them handle every scenario like seasoned pros.

Make Your Team Even More Efficient with These AI Contact Center Tools

AI Voice Bots

Automate your first-line support and proactive outreach with an AI voice bot that handles inbound and outbound calls autonomously, talks like a real human, and scales instantly.

AI Predictive Dialer

Enable your sales team to make more calls in less time with an AI predictive dialer that automates the dialing process and connects leads to the best-suited sales reps for better conversions.

AI Chatbots

Resolve up to 80% of standard queries with an AI chatbot, while letting your human contact center reps focus on more complex cases that need a human touch and deeper expertise.

AI Call Summary

With AI-generated call summaries, every conversation is summarized, so your reps can follow up instantly, without having to review a full call transcription or listen to call recordings.

AI Messaging

Unify email, SMS, WhatsApp, Facebook Messenger, and other digital communication channels under one roof and let your agents handle all interactions from a single omnichannel inbox.

AI Speech Analytics

Automate the entire call center quality assurance process with an AI speech analyzer that monitors 100% of calls and lets you measure the quality of interactions based on custom metrics.

Turn Every Agent into a Top Performer with Real-time Agent Assist

Guide every agent to a successful call outcome. Schedule a demo call now to see VoiceSpin’s real-time AI agent assist in action and discover how it empowers your team to deliver better customer experiences with less effort.

BOOK A DEMO

Customer support agent using real-time AI assist on laptop

Frequently asked questions

What exactly is a real-time AI agent assist tool?

Real-time assist tools are AI-powered software systems that listen to live customer interactions and provide instant guidance to call center agents right while the conversation is happening. They are typically part of call center software systems, built to improve agent productivity and efficiency while empowering them to resolve customer issues faster.
How does real-time agent assist work?

Real-time agent assist listens to live calls, transcribes them, analyzes the conversation, identifies intent based on what the customer and agent say, surfaces the right information, and coaches the agent through the conversation with real-time alerts. These alerts could include suggested responses, best practices, compliance reminders, or next-best action recommendations – helping agents handle calls more accurately, confidently, and efficiently without needing to put customers on hold to search for answers.
How does AI agent assist improve agent performance?

AI agent assist tools improve call center agent performance by giving reps real-time support during calls, so they can focus fully on the customer instead of searching for information. Ultimately, it reduces mistakes, shortens call handle times, improves the agent’s ability to handle complex interactions effectively, and helps even newly hired reps perform like experienced professionals.