2020 continues to be a difficult and uncertain year for commerce and industry. As the covid-19 pandemic sweeps across the world it brings with it the need to stem the spread of the virus, and this, in turn, requires businesses to either shut down completely or instruct teams to work from home. This is especially the case with sales and marketing teams and contact centers taking and making calls. In fact, telephony has come under great scrutiny during the crisis with poor service being noticed as more people are using online and telephone services.
Poor service and telephone of internet connections that are less than perfect lead to loss of sales. It is a fact that almost 75% of consumers who endure a poor telephone service when calling for services or products will go elsewhere. This is why excellent solutions are required, and especially in times such as these. VoiceSpin is a brand you can trust in the VoIP telephony field and bring to the table many years of experience in providing the latest in cloud-based communications technology. What can VoiceSpin do for your business?
Powerful AI dialer, bulk SMS, and more tools for running an omnichannel contact center.
How VoiceSpin Can Help You Right Now
A good connection is essential whether you are using VoIP technology or messenger service. That’s why VoiceSpin concentrates on providing top-quality telephony solutions with many useful features, at prices that cater to all types and sizes of business. They are adept at building in scalability so that when your company grows the system can be adapted and added to easily and with no downsides and offer a 24/7 customer service package that is highly regarded by many high-profile satisfied clients.
With agents possibly working from home right now you need to ensure they have the best connectivity possible, and VoiceSpin is able to help with this as it has done for many customers during the crisis. But we should add it is not just now that you need VoiceSpin, as they can add productivity, help with lead conversion, and provide many more services and solutions all the time. Here’s a brief overview of some of the VoiceSpin products and services:
Automated Services – VoiceSpin specializes in automated call and monitoring services that cut down on the time your agents spend making manual calls. With the AI Auto Dialer system, it will call all numbers on a list of leads, connecting to the agent when answered. Furthermore, it scores leads in terms of relevance and likelihood of conversion and will connect to the right agent with the relevant experience in that field, so cutting down on time spent and increasing productivity at once.
AI IVR – AI IVR is the VoiceSpin receptionist system! It’s a cleverly designed solution that uses voice analysis techniques to answer simple queries and questions without the need to route the call to an agent. Should it detect the need to do so it will find the best agent for the call and ensure the customer gets dealt with by the right person. This is increasingly important in a world where customers expect quick and efficient service in every area of industry and commerce. Customers will be put through the correct department every time, first time, eliminating one of the most complained-about factors which are being passed from pillar to post!
Speech Analyzer – an advance problem-solving solution is Conversation Analyzer, a tool that listens in to all conversations and uses its highly tuned and advanced speech analysis ability to look for keywords and listen for mood and emotional triggers. This at once enables you to learn more about your customers and also prevent potential compliance or regulatory issues that may occur during calls. As an early warning system in busy and highly charged environments, this is a tool that will come into its own and help prevent potential problems for you and the customer.
Why You Should Talk to VoiceSpin
For future growth of your business and for help in keeping customers in the present difficult business environment, VoiceSpin has a lot it can offer you whether you are a small outfit or larger corporation. Check out their services further – the above is just a small selection and there are many more – and give them a call to see what VoiceSpin can do for you.